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oqbfhj287
Participant
January 28, 2023
Question

Still a Free User without any premium functions, even after a subscription.

  • January 28, 2023
  • 2 replies
  • 1105 views

It has been 2 months since the subscription, and I'm still recognized as a Free User.

 

No premium functions available.

 

Please organise refund for the last 2 months unavailability.

 

Purchase Reference Number: P20221226AU0424

 

 

    This topic has been closed for replies.

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 30, 2023

    Hi @oqbfhj287,

     

    Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

     

    I checked your account and saw a canceled subscription for Acrobat Pro DC. Since the subscription stands cancelled, you cannot utilize the application's premium features. 

     

    If you have a separate account that has an Acrobat Premium subscription, please share the Email address with me on Private Message so I can check further and investigate the issue.

     

    Look forward to hearing from you.

     

    -Souvik.

    O
    oqbfhj287Author
    Participant
    February 10, 2023

    You gotta follow up on this matter. I hope you are taking this case seriously.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 28, 2023

    Hi,

     

    I believe that for the mobile app you need to rebuttle the refund through the app store where you transacted to pay through your Google Play account, for example.

     

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