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New Here ,
Dec 09, 2022 Dec 09, 2022

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Problem editing on phone ist asks me to subscribe then tells me im subscribed then gets stuck buffering 

82A2472E-FD5B-4FA2-A5D4-CCFC9928C4DF.png

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Install update and subscribe

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi @Brandi27513191y19e,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind trying the below-given steps and checking if it works:

1. Go to Profile-> Subscriptions;

2. Click on the blue button that says "Restore Purchases."

 

Let us know if it helps. If not, please share a screenshot of the error that you get.

 

Also, are you using a Mask ID? We suggest you try logging in to the Adobe Cloud storage and check if you can use your subscription here: https://acrobat.adobe.com/link/documents/.

 

You may refer to the link for more: Manage subscriptions — Acrobat for iOS Help.

 

Hope this helps.

 

-Souvik.

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