Subscription cancellation

Report · Oct 13, 2022

Hi, I have tried to cancel the subscription in 2020 but the money is still getting deducted. When I check in mobile app, it doesn't show that there's subscription active. This is very misleading. I'd like to know if the charges for 2022 atleast can be reversed. Thanks!

Report · Oct 18, 2022

Hello @Deepa26590066tbim

I hope you're doing great, and sorry for the issue you have experienced.

As checked, you have an active subscription to Adobe Acrobat Export PDF.

Please refer to this article to cancel your subscription: -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Let me know if this works.

Regards,

Krutikka