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Subscription cancellation

New Here ,
Oct 13, 2022 Oct 13, 2022

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Hi, I have tried to cancel the subscription in 2020 but the money is still getting deducted. When I check in mobile app, it doesn't show that there's subscription active.  This is very misleading. I'd like to know if the charges for 2022 atleast can be reversed. Thanks! 

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hello @Deepa26590066tbim 

 

I hope you're doing great, and sorry for the issue you have experienced.

 

As checked, you have an active subscription to Adobe Acrobat Export PDF.

Please refer to this article to cancel your subscription: -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Let me know if this works.

 

Regards,

Krutikka

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