Subscription not registering

[jeremy23702796rn5f]

My account is showing 'free user' and will not recognize the Acrobat Premium I paid for. I have reinstalled, signed-out and signed-in. I also lost all files within the app. Please help. 

[Harsh Vardhan Pareek]

Hi @jeremy23702796rn5f 

Make sure that the email you have used to sign in with should be the same which was used to purchase the subscription.

Let us know if that helps.

Thanks,

Harsh

[jeremy23702796rn5f]

Hello, Yes, I am using the same registered email.

[jeremy23702796rn5f]

[Harsh Vardhan Pareek]

Thanks for providing the details.

As we have checked your email, there is no active subscription on this one. Kindly provide us the purchase receipt which shows the email on which it was purchased. Also, kindly confirm which OS you are on?

Please check out this link if this somewhat resembles your issue.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

Thanks,

Harsh

[Crystal23735119rr2b]

Same issue! I paid for a year and message says - cannot restore purchase" I own a small LLC and have work to do! 

[mcgaposchkin]

I'm having the same issue. All my documents in document cloud are gone, and it is telling me I'm a free user. I have an account which subscriptions says is good through Oct 4 2022. Help

[Harsh Vardhan Pareek]

Hi @mcgaposchkin 

It happens when a different email is used. Make sure you use the same email that you have used to save the email which you have used while saving the documents. If you are still not able to see the documents, kindly send us the email in a private message.

Thanks,

Harsh