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Subscription not working

Julissa22752894sm55
New Here ,
Jan 20, 2022 Jan 20, 2022

I purchased Adobe premium for my iPhone today. It allowed me to edit document. Once I saved & went back to document it wouldn't allow me to edit. Promted me to purchase subscription (which I already have). I uninstalled & reinstalled the app now my document is gone and it's still prompting me to purchase subscription. I also tried to restore purchase and it just gives me an error message, picture attached. 
8AEDD5E6-60C5-4A09-B9B9-ACBD880EFCBB.jpeg

TOPICS
Cancel subscription , Edit and export , Install update and subscribe , iOS
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replies 5 Replies 5
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JoePrichard
Community Beginner ,
Jan 20, 2022 Jan 20, 2022

I am having the exact problem 

not sure where to find help

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JoePrichard
Community Beginner ,
Jan 20, 2022 Jan 20, 2022
In Response To JoePrichard

Can someone from Adobe help us?

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Julissa22752894sm55
New Here ,
Jan 25, 2022 Jan 25, 2022
In Response To JoePrichard

It's ridiculous I can't use it. 

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Anterian22419617upeo
New Here ,
Jan 25, 2022 Jan 25, 2022
In Response To Julissa22752894sm55
Thanks
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Harsh Vardhan Pareek Adobe Employee
Adobe Employee ,
Feb 01, 2022 Feb 01, 2022
LATEST
In Response To Anterian22419617upeo

Hi All, 

 

Sorry for the delayed response, It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses. 

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

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