Subscription not working

[Julissa22752894sm55]

I purchased Adobe premium for my iPhone today. It allowed me to edit document. Once I saved & went back to document it wouldn't allow me to edit. Promted me to purchase subscription (which I already have). I uninstalled & reinstalled the app now my document is gone and it's still prompting me to purchase subscription. I also tried to restore purchase and it just gives me an error message, picture attached. 

[JoePrichard]

I am having the exact problem 

not sure where to find help

[JoePrichard]

Can someone from Adobe help us?

[Julissa22752894sm55]

It's ridiculous I can't use it. 

[Anterian22419617upeo]

Thanks

[Harsh Vardhan Pareek]

Hi All, 

Sorry for the delayed response, It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses. 

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

Thanks,

Harsh