- Tap the profile icon.
- Tap Subscriptions or Manage subscriptions
- Tap Restore Purchases.
I paid for a year subscription and I can't access any feature. I have signed in and out to no success. Please assist ASAP
Hope you are doing well.
We are sorry, you're having difficulties. Please help me with a few details to understand your issue better.
Try to sign out and sign in back to your account. Do the following to restore your subscription:
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html
Let us know if that works.
We did check your Adobe account through registered email on Community, but unable to locate any subscription under it.
Since you have paid for a year subscription, so there's likely a chance that it was purchased using a different email. Is there any other email address that you could think of?
Please share it with us via private message. We'll check and confirm the same for you.
To initiate private message:
1- Click on my profile icon
2- click on Send message at upper right corner.
3- type your message and send.