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Subscription Payment

New Here ,
Nov 30, 2021 Nov 30, 2021

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I paid for a year subscription and I can't access any feature. I have signed in and out to no success. Please assist ASAP 

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Cancel subscription , General troubleshooting

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi @Amber22024417sdym 

 

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with a few details to understand your issue better.

  1. Make and model your device?
  2. Screenshot of error?
  3. Send me your Adobe ID in a private message to check your subscription details.

 

Try to sign out and sign in back to your account. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Let us know if that works.


Regards

Harsh

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi Amber,

 

We did check your Adobe account through registered email on Community, but unable to locate any subscription under it.

Since you have paid for a year subscription, so there's likely a chance that it was purchased using a different email. Is there any other email address that you could think of? 

Please share it with us via private message. We'll check and confirm the same for you.

 

To initiate private message:

1- Click on my profile icon

2- click on Send message at upper right corner.

3- type your message and send.

 

Thanks,

Akanchha 

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