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subscription refund

Community Beginner ,
Jun 03, 2023 Jun 03, 2023

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who I can contact for a wrong annual subscription on my ipad for acrobat reader?

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hello @mercanteinfiera,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

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LEGEND ,
Jun 04, 2023 Jun 04, 2023

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Who did you pay for the subscription? Apple, or Adobe? Or someone else? You must contact the seller for any refund.

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Community Beginner ,
Jun 04, 2023 Jun 04, 2023

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It started without any warning I think by my new ipad. I didn't even used adone on that ipad where i used only procrate there. maybe a missclick

I need a contact from the seller

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hello @mercanteinfiera,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

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Community Beginner ,
Jun 06, 2023 Jun 06, 2023

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I have been refunded. Thanks to Aodbe great company !

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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LATEST

@mercanteinfiera Great to know that your problem is solved!

 

-Souvik

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