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Subscription

New Here ,
Nov 19, 2021 Nov 19, 2021

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I bought yearly subscription £68.99 and changed it on the app store to the monthly £9.99 one. Will I be refunded for the yearly subscription?

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Cancel subscription , Create PDF , Edit and export , iOS

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Hi Suzanne,

 

We did check your account with the same registered email on Community.

There's only one active subscription we could see, and its for Acrobat Premium subscription. If there's anything else you have entitled for, which might have been purchased through a different email address, then please share the email via private message. 

Additional info: For cancellation please refer to this help article: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription 

 

To initiate private message:

1- Click on my profile icon

2- click on Send message at upper right corner.

3- type your message and send.

 

Thanks,

Akanchha 

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