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Subscription

New Here ,
Jul 13, 2022 Jul 13, 2022

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Hi there,

I already have a premium subscription on my iPhone and when I try to edit a pdf it asks me to purchase a subscription my account info is also entered

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iOS

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hello Marie,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

 

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Copied

LATEST

Hello Marie,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

 

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines