Subscription

[marie25240389672q]

Hi there,

I already have a premium subscription on my iPhone and when I try to edit a pdf it asks me to purchase a subscription my account info is also entered

[S. S · Accepted solution]

Hello Marie,

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

I checked your account registered on the community and saw an active subscription with Acrobat Pro DC.

Would you mind trying the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back with the same credentials.

Let me know if this helps.

Thanks,

Souvik.