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C
chalittaa
Participant
January 28, 2018
Answered

This file can not be opened because it is corrupted or damaged

  • January 28, 2018
  • 4 replies
  • 18383 views

I was using PDF file in my ipad pro, but my device automatically went off suddenly because of the battery ran off.  Afterthat, when i restart my ipad pro, and try to open the same file via PDF, it look like the file has been corrupted. The massage said 'This file can not be opened because it is corrupted or damaged'

What should i do to fix this problem?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Calittaa,

    As the error message said that the file has been corrupted, and its not opening. If this is the case then unfortunately,  there isn't any way to get the same file repaired.

    There might be some pdf content which isn't letting the pdf to load after device crashed.

    You need to download or get the same file again after deleting the corrupted one.

    Hope this answers your query.

    Regards,

    Akanchha  

    4 replies

    D
    Daniel321922064q9f
    Participant
    September 10, 2023

    I've been getting this same message for years, and no files are able to be opened, shared, or any of the other features this company claims it's able to do with PDFs. Support is nonexistent and they don't care. Get bent.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 11, 2023

    Hi @Daniel321922064q9f,

     

    Sorry to hear about your experience.

     

    Do you experience the issue with a specific file or all the files you try to open or share?

     

    We would like to know more about the issue for better understanding and assistance.

     

    -Souvik

    D
    Daniel321922064q9f
    Participant
    September 11, 2023
    All PDFs I download from scientific journals.
    A
    Alex30553840kzzo
    Participant
    June 16, 2023

    i have spss file saved but when i need to open it writes 

    please help me i reallz need this file so neccessery ))

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 19, 2023

    Hi @Alex30553840kzzo,

     

    Would you mind sharing a sample file with us to investigate further? A screen recording of the workflow will be great!

     

    Look forward to hearing from you.

     

    -Souvik

    A
    avbcit
    Participating Frequently
    August 21, 2023

    Hi, did you find a solution to this as i have the same issue

    S
    Steve23648388jtmq
    Participant
    March 18, 2022

    Why all my files using adobe pdf keep corrupted and damaged??? Last time no such issue. I need to repeatedly made bookmarks since my files keep getting corrupted. It is so annoying. Any alternative apps to open my pdf files?

    M
    MalcolmAnExpert
    Participant
    April 4, 2023

    Did you ever get this fixed?  I'm getting a whole bunch of files with this message that open just fine on my Mac.  And trying to open older versions of the same document (copied before it all stopped working) does exactly the same thing.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 8, 2023

    Hi @MalcolmAnExpert 

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I have reported the issue to the team for further investigation. 

     

    Would you mind sharing a sample file with us to reproduce the issue and get it investigated further?

     

    This would help us understand and get to a fix quickly.

     

    Also, a screenshot of the error you see would be great.

     

    Look forward to hearing from you.

     

    -Souvik

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    January 31, 2018

    Hi Calittaa,

    As the error message said that the file has been corrupted, and its not opening. If this is the case then unfortunately,  there isn't any way to get the same file repaired.

    There might be some pdf content which isn't letting the pdf to load after device crashed.

    You need to download or get the same file again after deleting the corrupted one.

    Hope this answers your query.

    Regards,

    Akanchha  

    A
    anctmar
    Participant
    March 19, 2021

    Acrobat reader does not play nice with mobile devices, eg iPad. My experience 

      J
      johnb65843338
      Participant
      June 5, 2024

      It is also my experience that this has little to do with the file itself but more to do with Adobe.  I use Adobe for work and have it installed on several different devices - ipads, laptops, and desktops.  It is a common occurrence for me to get the corrupted file error on one device and then when I attempt to open the same file on a different device, there is no error.  

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