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Trouble restoring purchase

New Here ,
Feb 11, 2022 Feb 11, 2022

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I'm trying to Edit a PDF file but Adobe is telling me I need to buy the subscription. I'm already subscribed so when I click on buy it says you already have a subscription and tries to direct me to my settings. Then I go to restore purchase and an error message pops up. Please help I've been having trouble with this for the past month.

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Crash or freeze

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New Here ,
Feb 11, 2022 Feb 11, 2022

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I'm also already signed into my Apple ID. The purchase still won't restore 

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Hi @Markasia23117548cry0 

 

If you are still facing the issue, please let us know with the requested details in the private message.

 

Thanks,

Harsh

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New Here ,
Jun 23, 2022 Jun 23, 2022

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I'm also facing the same issue,this is too frustrating and time consuming. I attached the screenshot I got below

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