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Question

Unable to download PDFs on Android devices

Forum|Forum|9 years ago
October 13, 2016
15 replies
165126 views

I am not able to download PDFs on Android devices, I placed some PDF documents on a webpage. I find that they open fine on the desktop and iOS devices. However, on Android devices, I get a message that the PDF cannot be downloaded. What can I do to remedy this issue?

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vishals31816449

New Participant

I too am experiencing the same problem, I am NOT ABLE TO OPEN PDF FILES (however the same file opens on all iOS and Android device perfectly fine with the same app ) on my OnePlus 3 phone ( Android version 6.0.1) and my acrobat reader version is 16.3.1. eagerly waiting for guidance to fix this is as soon as possible.

Vishal

Adorobat

Community Manager

Hi vishals31816449 ,

Could you please let me know if you are seeing any error message when trying to open pdf files?

From where you are opening the pdf file - via Android's File Browser or in Acrobat Reader app?

vishals31816449

New Participant

Dear Shivam,

First of all thank you for the reply .Yes I am seeing an error message

while I try to open university notes published online in PDF format on my

Android phone. I am opening the file from acrobat reader app. These files

open perfectly fine on my laptop and even others phones with acrobat, but

sadly shows an error message when I try to open it on my phone. Eagerly

waiting for your reply.

Thank you,

Vishal

P

phornsawan_92544193

New Participant

Yes, I want that

Adorobat

Community Manager

Hi phornsawan.92544193

Could you please let me know the issue you are experiencing?

SofieJ69

New Participant

Me too, since October the 19th, but I can't open it from the folder either, have to open my computer.

I have an Android 6.0.1 (Galaxy tab S2) and Adobe Acrobat 16.3.1

A

Anonymous

i have the same problem with android 6.0

i get this message but i don't know how i can still open the file from download folder.

Adorobat

Community Manager

Hi ashabrown,

Could you please let me know the version of Acrobat Reader installed on your Android device?

Please visit this link on how to check the version of Acrobat Reader on Android: Acrobat Reader Help for Android: Troubleshooting FAQs

Assuming you are trying to download pdf from the website which is mentioned above, would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.

Hi SofieJ69 ,

Are you not able to open any pdf in Acrobat Reader or this specific pdf ?

SofieJ69

New Participant

Hi, I wasn't able to open any pdf files on my phone, I deleted the app and reinstalled it, nothing changed, I turned my phone off and then on, nothing changed, then I went to bed and this morning it works again..?

So, even though I don't know why it's working again...

Adorobat

Community Manager

Hi wilw7699339

I am sorry for the delay in response.

Could you please let me know the version of Acrobat Reader installed on the device?

What is the version of Android you have?

Please visit this link which explains the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.

Thank You,

Shivam

davidk26799038

New Participant

I have the same problem. Mine is Galaxy tab A (10.1 in) 8.1.0 version. I couldn't find any adob So I installed pdf reader and adobe acrobat. The version is 18.5.1.8310. Yet I couldn't download it. It says --- cannot display ...... invalid pdf file.

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