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Unable to Open Attachments

New Here ,
Feb 02, 2022 Feb 02, 2022

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When I receive emails, in my AOL account, with documents attached, I am unable to Open these Attachments. I find I must forward them to my Google account to read. Infuriating situation 

Debs
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PDF forms

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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Hi @DebsMK

 

I hope you are doing well and am sorry for the trouble.

 

What is the workflow/steps you are doing to open the PDF attachments? Do you get any error messages? If yes, please share a screenshot for better understanding.

 

What is the version of the application you are using? Ensure you have the latest version installed from the Play Store (Android) or App Store (iOS) and restart once it is done.

 

Also, try to save the attachments locally on your mobile device and then open them with the Adobe Acrobat Reader Mobile application and check. When you try to open a PDF through email attachment directly, the view PDF mechanism depends on the email client/browser.

 

Let us know how it goes.

 

Thanks,

Bhupesh

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New Here ,
Feb 06, 2022 Feb 06, 2022

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Hi Bhupesh,I have been using AOL for many years and recently I have been having trouble opening PDF attachments. My Adobe version is 22.01.00. I normally open the email with the attachment and simply tap on the pdf attachment at the end of the document.The error message is shown in the screenshots attachments .I am using the latest AOL software on an Ipad Pro.Many thanks,Debs MK

Sent from the all-new AOL app for iOS
Debs

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Community Expert ,
Feb 16, 2022 Feb 16, 2022

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Show the error message.

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New Here ,
Feb 17, 2022 Feb 17, 2022

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2B8B380D-7582-4EEF-843F-0DDFE7B92084.png

Debs

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New Here ,
Feb 09, 2022 Feb 09, 2022

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This is becoming an absolute pain. In our business I get lots of emails with attachments and it's really frustrating that I can no longer open them using my AOL account, on my Ipad Pro. Is there a fix for this at all?

Debs

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Should I be waiting for some assistance with this ongoing problem? Should I drop AOL all together, which is a very tricky option?

Debs

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Hi Debs,

 

Sorry for the delayed response.

Kindly check by saving the attachments locally on your mobile device and then open them with the Adobe Acrobat Reader mobile application. When you try to open a PDF through email attachment directly, the view PDF mechanism depends on the email client/browser.

Also, confirm if you are using an IT-managed iPad or a personal iPad?

 

Thanks,

Harsh

 

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New Here ,
Feb 17, 2022 Feb 17, 2022

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I am using a personal Ipad too


Sent from the all-new AOL app for iOS
Debs

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