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Unable to open pdf in outlook

New Here ,
Feb 05, 2022 Feb 05, 2022

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  • Unable to open the mail in pdf via adobe ... As its an error showing " app not working" even in just preview form , however adobe seemed to be crashing if used alone also 
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Android , PDF forms , View or share PDFs

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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I'm having the same issue after updating my Android system to Android version 12 (UI 4.0) on my Samsung Galaxy 10+

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi @Aish2301492771bv 

 

Would you mind sharing a few more details to understand the issue better?

1. OS version?

2. Application version?

3. If possible, could you share a video/screen recording of the issue?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Here's the screenshot of the version info.
I've attached the Adobe version info. I looked for an update, but so far there has been none.
Finally, the screenshot of the Outlook version.
 
When I tap on the Adobe attachment, the screen flickers briefly and does nothing. A second tap gives me the message in the attached screenshot.
 
 
 
Philip Templeton

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Hi @ptempleton999 

 

Thanks for providing the details. We have learned that this is fixed in the latest update of the Outlook app. Kindly update the app to 4.2203.2 and check if the issue persist.

 

~Harsh

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