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Cheryl5EED
Participant
April 18, 2021
Question

Unable to unsubscribe from Acrobat for Samsung Premium

  • April 18, 2021
  • 2 replies
  • 2145 views

I've been told to go to Google Play and go to subscriptions and unsubscribe, but I only get the "Getting Started" section. My email at Google Play is not the same as the one I used for Acrobat Premium. I have tried to switch to the corresponding email, but Google keeps logging my other email in. I've contacted Google and the told me to contact Adobe. I really need to unsubscribe please!

    This topic has been closed for replies.

    2 replies

    Ria Tagra
    Ria Tagra
    Inspiring
    April 18, 2021

    Hi Cheryl5EED, 

     

    Hope you are doing well.

     

    Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation?

     

    For Android. 

    Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices. 

    For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play. 

    For billing issues or a refund, see Get a refund on Google Play. 

    Please try the appropriate email address to resolve this.

      

    For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html 

     

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

     

    Regards 

    Ria 

    C
    Cheryl5EEDAuthor
    Participant
    April 28, 2021

    As I said above. Google Play doesn't even register that I have a subscription, and told me to contact Adobe. Why is is so difficult to cancel? This is ridiculous.

    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    November 22, 2021

    Crap is irritating. Just giving run around. I need to cancel. As you said I use Google play store not samsung. 


    Hi @Destany218743508oyc 

     

    Sorry for the issue you faced while trying to cancel the subscription. Here is a discussion link on a similar issue, kindly follow the steps provided there and let us know if that works.

    https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/td-p/12501984

     

    Thanks,

    Harsh

     

     

    H
    Huoth Vuthy
    Participant
    April 18, 2021

    Hi I'm  Huoth Vuthy

    C
    Cheryl5EEDAuthor
    Participant
    April 21, 2021

    Hi lol.

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