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D
default567ywl88ylwp
Participant
November 10, 2021
질문

Unable to use features

  • November 10, 2021
  • 2 답변들
  • 476 조회

I am charged monthly for the premium features but I am unable to access them.

 

이 주제는 답변이 닫혔습니다.

2 답변

D
DIDU5FC5
Participant
November 14, 2021

Y want to stop charge me montly. How can y și this

AkanchhaS8194121
AkanchhaS8194121
Legend
November 11, 2021

Hi,

 

Hope you are doing well.

We did check your Adobe account associated with the same email address that has been used to register on Community.

There we found an Inactive/cancelled subscription of Acrobat Premium. Which means there's currently no active service running under your account.

 

When you were unable to access the service, there was possibly a chance that the application wasn't synced with the entitlement. With the help of couple of troubleshooting steps, like Sign out and Sign In etc. we could get this work. 

 

Let us know if there's any further help required.

 

Thanks,

Akanchha 

P
Prazer4ever
Participant
November 12, 2021

That isn't the case for me.  See attached.

AkanchhaS8194121
AkanchhaS8194121
Legend
November 14, 2021

Thanks for the screenshots.

 

  • Please share your Apple ID (registered email) and your Adobe ID (registered email), both via Private message. 
  • Also, share the screenshot of email used to Sign In within Acrobat Reader mobile app. 

 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

For checking the Email used to Sign In into Acrobat Reader Mobile app-

1-Open Reader mobile app Tap on Profile icon

2- Chcek the email there. Is it same as Apple ID?

 

Thanks,

Akanchha 

 

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