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blairs13960089
Participating Frequently
January 15, 2019
Answered

Unable to view/download bill

  • January 15, 2019
  • 4 replies
  • 8236 views

Samsung s5 6.0.1, AAR Version 18.5.1 8310

A change in the 3rd party app and now I am unable to view the current bill.

I have cleared default apps to view the bill.

Uninstall/Install AAR.

Openning 3rd party app and then selecting AAR to view the bill I get "no app available on the device to open this file type". If I choose Samsung print service plugin I can view the bill, download as pdf and use AAR

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Blairs,

    Sorry for the delay in response.

    As the file is downloading in the document format, it is not an Adobe issue.

    The file was downloaded from the biller website, it seems that the format selected there was the document.

    In this case, I would suggest you to check with your biller once.

    Regards,

    Meenakshi

    4 replies

    B
    blairs13960089Author
    Participating Frequently
    February 12, 2019

    Ok, so I have figured out what is happening with my original problem, and that is, when I view the bill thru samsung internet browser it is downloading the bill as "Doc1234......" with no file extension, ie "Doc1234.....pdf".

    So I just have to add the .pdf when downloading.  Not sure whose problem that is samsung internet browser or the biller.

    B
    blairs13960089Author
    Participating Frequently
    February 19, 2019

    ?

    B
    blairs13960089Author
    Participating Frequently
    February 11, 2019

    ?

    Meenakshi Negi
    Meenakshi Negi
    Legend
    February 11, 2019

    Hi Blairs,

    Sorry for the delay in response.

    In your reply 10 above, it only shows the image name. There is no screenshot or image attached there.

    It is not possible to attach a file in the forum reply.

    Please use the steps provided below to share the screenshot of the screen.

    - Click on the insert icon provided in the reply window as shown below:

    - An Insert Image window will appear.

    - Then click on Insert Image and browse the location where you have saved the screenshot file.

    - Select the file and click on Open > Insert Image.

    Regards,

    Meenakshi

    B
    blairs13960089Author
    Participating Frequently
    February 11, 2019

    On this forum There is no insert icon in the reply window when I press reply in your message

    B
    blairs13960089Author
    Participating Frequently
    January 29, 2019

    So going through adobe

    On the home screen I press files widget on the bottom of the screen and then from the drop down screen...more locations

    Files > more locations

    When I select more locations it tells me " there are no apps available for this action. "

    Meenakshi Negi
    Meenakshi Negi
    Legend
    February 4, 2019

    Would it be possible to share the screenshot of the screen where you select the "More Locations" and get the message " there are not apps available for this action?

    To share the screenshot, use the steps provided below:

    - Click on the insert icon provided in the reply window as shown below:

    - An Insert Image window will appear.

    - Then click on Insert Image and browse the location where you have saved the screenshot file.

    - Select the file and click on Open > Insert Image.

    Regards,

    Meenakshi

    Adorobat
    Adorobat
    Participating Frequently
    January 16, 2019

    Hi blairs,

    As per the issue description mentioned above, you are unable to view bill using acrobat reader, is that correct?

    Are you viewing the bill in a web browser? If yes, try downloading it on the device and then open it using reader and check if that works.

    You can also locate the pdf by going into files>on this device and More locations and try opening it from there and check.

    Refer following help document for the same:

    Acrobat Reader Help for Android: Help Home

    Let us know if you need any help.

    Shivam

    B
    blairs13960089Author
    Participating Frequently
    January 17, 2019

    Answers

    1. Yes, i am unable to view the bill

    2. View thru web browser

    3. has no option to download the bill, its only view current bill, which

    downloads it to on device my files download history and from there AAR cannot read

    it. Message "no apps can perform this action"

    Also downloads to local storage> device storage>download where it is shown as a white square doc 12.......

    Adorobat
    Adorobat
    Participating Frequently
    January 21, 2019

    Does this happen with this specific website? Have you tried with another pdf and check if this behavior continues? Also, try making acrobat reader default for opening pdf by opening one of the pdf > check for option remember this choice/option and check if that works.

    -Shivam

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