• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unsubsribe

New Here ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Screenshot_14.png

Hello,

I tried cancelling my subscription before the 7 day mark but I didnt have the option to do so. This is a screenshot of it but in german I don´t know how to change the language. What can I do?

Kind Regards

Marvin Bochem

TOPICS
Cancel subscription

Views

433

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Hi @Bekd98A7 

 

Don't worry we will guide you with this issue. You can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation?  

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

Regards 

Ria

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 28, 2021 Dec 28, 2021

Copy link to clipboard

Copied

Hello,


I somehow now got the option to unsubscribe but I had to pay 80 Euro in advance, why is that?
I couldnt cancel the subscription in first place. I answered your Mail directly but I think it didnt work.
 
Kind Regards
Marvin Bochem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

Copy link to clipboard

Copied

LATEST

Hi Marvin!

 

Thanks for sharing the details and sorry for the trouble. I can see that the Acrobat Pro DC Subscription is in a Cancelling stage. For the Cancellation fee/Early termination fee of subscription, see this article: https://www.adobe.com/legal/subscription-terms.html, Also, I have shared some information by direct message, please go through that and let us know if you still need assistance.

 

Regards,

Anand Sri.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines