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E
emeaits33734960
Participant
August 7, 2018
Answered

We cannot open PDF's on I-Phone that were created through Acrobat DC Pro on desktop.

  • August 7, 2018
  • 4 replies
  • 2756 views

When a PDF is created on Adobe Acrobat DC Pro on desktop, we cannot open it on I-Phone.

This is the error we're getting:

 

Please wait... If
this message is not eventually replaced by the proper contents of the document,
your PDF viewer may not be able to display this type of document. You can
upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader

This topic has been closed for replies.
Correct answer Test Screen Name

use Acrobat Reader on Mac or Windows only.

4 replies

merajuli45341513
merajuli45341513
Participant
September 1, 2018

All fo the above

T
Test Screen NameCorrect answer
Legend
August 29, 2018

use Acrobat Reader on Mac or Windows only.

W
wolep86189686
Participant
August 29, 2018

Will do. Thanks

W
wolep86189686
Participant
August 29, 2018

Hi folks,

i have been trying to download the Canadian immigration form 5257 without success even though I just got the Adobe Acrobat Reader app on my iPhone. It keeps bringing the same error message above. Can anyone help?

Meenakshi Negi
Meenakshi Negi
Legend
August 13, 2018

Hi Emeaits,

As you have created the PDF on Adobe Acrobat DC on the desktop, please let us know how exactly you have transferred the PDF on your iOS device.

Where exactly is the PDF saved on your iPhone device?

Does the error message appear on the Adobe Acrobat Reader application or on the browser on your device?

Please provide the information asked above.

We will be waiting for your response.

Regards,

Meenakshi

E
emeaits33734960Author
Participant
August 13, 2018

Hey Meenakshi,

The PDF is opened through mail.

It was sent as attachment. So opened from mail client.

It happens with Adobe Acrobat Reader application.

Kind regards.

Meenakshi Negi
Meenakshi Negi
Legend
August 14, 2018

Thank you for sharing the information.

Please try to download the attachment first and save it on your device.

Then go to that location and open the PDF from there.

Check if the file opens on the desktop without any error.

If it opens fine there, then try to upload the PDF to Document Cloud.

Then open the Adobe Acrobat Reader application on your mobile and open the Document Cloud tab.

Search the PDF from the list and open it. Check if that works.

Let us know how it goes.

Regards,

Meenakshi

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