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7 replies

stefanom23165010
Participant
March 15, 2018

this is how it worked for me: You need to save files in "documents" as adobe can only access that folder, for inexplicable reasons. Cannot open files from edge, nor could i change the settings. I also downloaded another pdf reader app that can access other folders. Hope it helped

prakashs44059513
Participant
March 14, 2018

I forgot my password how Can i open my file?

samr63807121
Participant
March 13, 2018

Having the same issue. PDF documents no longer open.

sonjaj72122401
Participant
March 11, 2018

hier idem kan een tijdje geen pdf meer openen in een email bijlage opgelet het pdf staat in het blauw

davidn92756441
Participant
March 2, 2018

I have the same issue. I have downloaded.pdf files to my Windows Phone but they show as web files so Edge tries to open them. I cannot see how to tell .pdf files to open with Acrobat, not Edge. Does anyone have any ideas?

makocola
Participant
March 1, 2018

Ii have the same problem. I already re installed the application. I am seeing in other topics of this forum that many Windows Phone users have the same problem: The application stopped working. Please take a look at it. I use it for many years

nicoleb57662630
Participant
March 1, 2018

any solutions to this problem?

AkanchhaS8194121
Legend
February 22, 2018

Hi dav_cespedes,

As you have refereed to Windows phone could you please confirm the application you are working on? Are you referring to the Adobe Reader mobile app?

When was the last time you were able to open the pdf fine? You can try uninstalling and reinstalling the app and see if that makes difference.

Free mobile app and PDF viewer for Windows Phone | Adobe Acrobat DC

Hope this helps.

Regards,

Akanchha

dav_cespedes
Participating Frequently
February 22, 2018

Thanks. Is Adobe Acrobat Reader last time it work was 3 day ago I uninstalled and install it but is the same result.

AkanchhaS8194121
Legend
February 23, 2018

The files that you are trying to open through the Adobe Reader application is it on your email or saved on some online storage.

Also, what is the error comes when you try to open a pdf file? Does it happen with other pdfs too which are in the Adobe Reader app?

-Akanchha