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withdrawn from my card with no permission

New Here ,
Jul 21, 2022 Jul 21, 2022

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I have downloaded Adobe Acrobat App to my phone and i’ve seen two kind of subscription selections. They were for a year ,for a month. Free subscription for 7 days was written on for a year selection and i selected this option. But at that time 219.99 Turkish liras were withdrawn from my credit card. At the free subscription period you cannot withdrawn any price from mu credit card. Please pay me back
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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello Cihat,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello Cihat,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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