Won’t open documents

[Kkimmy513]

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. Ok I have the acrobat and pdf reader apps. I'm lost someone please help

[Kritika25595267dnb0]

Hey @Kkimmy513 

I hope you're doing good.

Per the description above, I assume you're using a web browser to open the document for your email account. Could you please try the following steps:

1- Click Download in the top right corner of the screen.

2 - Once downloaded, select the up arrow ( in the bottom ); this will bring the options available for the file.

3- Click Show in the folder

4- Right-click the file and then select Open with Adobe Acrobat Reader DC

For more help, refer to: - https://community.adobe.com/t5/acrobat-reader-discussions/adobe-reader-8-or-higher/m-p/10987122

Let me know if this helps.

Thank You.

[Kkimmy513]

Thank you for your response. I’m on my iPhone It wasn’t an email. It was in ohiobenefits .gov I was trying to look at my case info but it wouldn’t let me open it. I’m in safari
Thank you
Kim

Sent from my iphone
[PI removed by moderator]

[S. S]

@Kkimmy513 Hi,

Thank you for writing in.

While you are on safari, please try the below steps:

1. When you open the PDF over your browser-> click the middle button that has the function to share at the bottom of the screen;

2. Once the quick share menu pops up, scroll down;

3. Click on the option that says import to Acrobat;

4. Once clicked, it should redirect you to Acrobat Reader Mobile automatically.

Let me know if this helps.

Thanks,

Souvik.

[jane-e]

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@Kkimmy513 wrote:

It was in ohiobenefits.gov I was trying to look at my case info but it wouldn’t let me open it.

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Hi Kim,

We've gotten a lots of posts about ohiobenefits.gov on this forum. Their pdf form was created with LifeCycleDesigner and you will not be able to open it on a mobile device. Can you get access to Reader on a laptop/desktop from a friend or at the library?

Jane