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Taylor5C30
Participant
May 7, 2021
Answered

Re: You need to be specific about the problem.  Saying that y...

This is what we all see. I have the things installed needed and it still does not work. 

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    Bernd Alheit
    Bernd AlheitCorrect answer
    Community Expert
    May 7, 2021

    Don't open the file in a browser. Open the file in Acrobat Reader.

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    3 replies

    Test Screen Name
    Legend
    May 7, 2021

    It's not enough to just install all the things. You have to actually use them. Yes, this is a common problem. 

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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    May 7, 2021

    Don't open the file in a browser. Open the file in Acrobat Reader.

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 7, 2021

    Hi @Taylor5C30 

     

    I've branched and moved your post from Acrobat Reader for Mobile to Acrobat Reader since your screenshot shows the desktop version and the question was about Reader on phones.

    https://community.adobe.com/t5/acrobat-reader-mobile/accessing-files-sent-to-me-from-unemployment/m-p/12021721

     

    Is your query also about unemployment or is it something else? Your link appears to be about configuring forms.

     

    Acrobat 8 was released in 2008 and reached end of life ten years ago in 2011. Your letter does add "or higher" and Reader DC is currently the only one available for download.

     

    Please clarify your issue here so we can better assist. "It still does not work" is vague.

     

    ~ Jane

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