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Adobe Acrobat for iOS "forgets" the last page viewed?

New Here ,
Jun 28, 2017

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Usually when I read a PDF from the Document Cloud in the Acrobat app (using it on an iPhone 5s), it will remember the last page viewed the next time I open the PDF.

It will occasionally forget the page, however. For instance, I may have stopped reading on page 72, and the next time I open the PDF, it's on page 1. (This probably happens 1 out of every 10 times.)

The last page viewed seems to sync correctly with the desktop versions of Acrobat. This "forgetfulness" only appears to occur in the mobile version.

Any ideas what might be causing this?

Thank you for any help you can provide.

Hi waynec51716275​,

We just released Acrobat Reader 17.12.15 to the App Store.

The new version contains the fix for the problem that you have experienced.

Please give it a try and let us know if it works for you.

Sorry for the inconvenience caused.

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Adobe Acrobat for iOS "forgets" the last page viewed?

New Here ,
Jun 28, 2017

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Usually when I read a PDF from the Document Cloud in the Acrobat app (using it on an iPhone 5s), it will remember the last page viewed the next time I open the PDF.

It will occasionally forget the page, however. For instance, I may have stopped reading on page 72, and the next time I open the PDF, it's on page 1. (This probably happens 1 out of every 10 times.)

The last page viewed seems to sync correctly with the desktop versions of Acrobat. This "forgetfulness" only appears to occur in the mobile version.

Any ideas what might be causing this?

Thank you for any help you can provide.

Hi waynec51716275​,

We just released Acrobat Reader 17.12.15 to the App Store.

The new version contains the fix for the problem that you have experienced.

Please give it a try and let us know if it works for you.

Sorry for the inconvenience caused.

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iOS

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Jun 28, 2017 0
Adobe Employee ,
Aug 23, 2017

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Hi Midwestmike,

We apologize for the delay in response to your query.

I hope this issue should have resolved so far after adding the latest patch to the application.

As explained above, so I assume that might be a temporary issue.

You may update the Acrobat Reader application to its latest version and see of that helps.

Go to App store>Acrobat Reader> Install update(if its pending)

This should help, and let us know if it doesn't.

Regards,

Akanchha

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Aug 23, 2017 1
New Here ,
Dec 08, 2017

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Hi,

I am have the same problem for Acrobat version 17.11.30 from December 6, 2017. The PDFs always default open a certain set page, never from the start, and do not remember the last page opened once exited.

Please advise, thanks!

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Dec 08, 2017 0
Adobe Employee ,
Dec 08, 2017

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Hi waynec51716275​,

This is a new problem in Acrobat 17.11.30.  We are actively working a fix for the problem.

We will let you know once we have the new version of Acrobat Reader containing the fix is made available in the App Store.  Unfortunately, it may take some time for the new version to appear in the App Store due to slowdown in the Apple app review process for upcoming holidays.

Thank you for your patience.

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Dec 08, 2017 1
Adobe Employee ,
Dec 15, 2017

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Hi waynec51716275​,

We just released Acrobat Reader 17.12.15 to the App Store.

The new version contains the fix for the problem that you have experienced.

Please give it a try and let us know if it works for you.

Sorry for the inconvenience caused.

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Dec 15, 2017 3
jks313 LATEST
New Here ,
Dec 17, 2017

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Fixed, TYVM.

,

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Dec 17, 2017 2