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Mamalove81
Mamalove81
Known Participant
March 21, 2017
Question

Adobe Acrobat Reader app on Android phone does not recognize printer.

  • March 21, 2017
  • 2 replies
  • 9375 views

My Adobe Acrobat Reader app, on my Android phone, will not recognize my printer. I have uninstalled and reinstalled the app, I have rebooted my devices and nothing has fixed this problem. My printer and phone are working otherwise, so this must be an issue with the app. Can someone help?

This topic has been closed for replies.

2 replies

C
clarenced
Participating Frequently
January 5, 2020

The "Print" option only shows Google Print, which is sort of disabled with the security loss of ePrint.
"Share" shows Dropbox and HP Print Services, but complains that the file is corrupted.

From Android "Files", I can use the three-point icon to share the pdf file to HP Print Services, which prints as expected.

AkanchhaS8194121
AkanchhaS8194121
Brainiac
March 21, 2017

Hi Mamalove81,

Could you please confirm the OS version of your Android device?

Also, refer to the help document Adobe Acrobat Reader Help for Android: Print, share, email  to check the exact steps to follow.

Regards,

Akanchha

Mamalove81
Mamalove81Author
Known Participant
March 21, 2017

The OS is Marshmallow. I also reviewed the instructions for printing a PDF. I know how to print a PDF, so this was unnecessary. The app is not recognizing my printer, as previously stated.

Still need assistance, as this is still unresolved.

AkanchhaS8194121
AkanchhaS8194121
Brainiac
March 21, 2017

Could you please help us with the Printer's make and model number?

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