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Unable to download PDFs on Android devices

New Here ,
Oct 13, 2016

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I am not able to download PDFs on Android devices, I placed some PDF documents on a webpage.  I find that they open fine on the desktop and iOS devices.  However, on Android devices, I get a message that the PDF cannot be downloaded. What can I do to remedy this issue?

Screenshot_ PDF failure.png

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Android, General troubleshooting

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Unable to download PDFs on Android devices

New Here ,
Oct 13, 2016

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I am not able to download PDFs on Android devices, I placed some PDF documents on a webpage.  I find that they open fine on the desktop and iOS devices.  However, on Android devices, I get a message that the PDF cannot be downloaded. What can I do to remedy this issue?

Screenshot_ PDF failure.png

TOPICS
Android, General troubleshooting

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99.9K

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Oct 13, 2016 3
Adobe Employee ,
Oct 22, 2016

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Hi wilw7699339

I am sorry for the delay in response.

Could you please let me know the version of Acrobat Reader installed on the device?

What is the version of Android you have?

Please visit this link which explains the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.

Thank You,

Shivam

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Oct 22, 2016 0
New Here ,
Dec 21, 2018

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I have the same problem. Mine is Galaxy tab A (10.1 in) 8.1.0 version. I couldn't find any adob So I installed pdf reader and adobe acrobat. The version is 18.5.1.8310. Yet I couldn't download it. It says ---  cannot display ...... invalid pdf file.

www.moemoetun.me/win-thit-business-english-words/

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Dec 21, 2018 0
New Here ,
Oct 22, 2016

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i have the same problem with android 6.0

i get this message but i don't know how i can still open the file from download folder.

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Oct 22, 2016 0
Adobe Employee ,
Oct 27, 2016

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Hi ashabrown,

Could you please let me know the version of Acrobat Reader installed on your Android device?

Please visit this link on how to check the version of Acrobat Reader on Android: Acrobat Reader Help for Android: Troubleshooting FAQs

Assuming you are trying to download pdf from the website which is mentioned above, would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.

Hi SofieJ69 ,

Are you not able to open any pdf in Acrobat Reader or this specific pdf ?

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Oct 27, 2016 0
New Here ,
Nov 07, 2016

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Hi, I wasn't able to open any pdf files on my phone, I deleted the app and reinstalled it, nothing changed, I turned my phone off and then on, nothing changed, then I went to bed and this morning it works again..?

So, even though I don't know why it's working again...

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Nov 07, 2016 0
New Here ,
Jan 16, 2018

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i also have same problem android version 5.1.1

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Jan 16, 2018 0
Adobe Employee ,
Jan 17, 2018

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Hi Kaneeshac,

As mentioned above, you are unable to download pdf files on your Android device, would it be possible if you can share the URL for the website you are trying to download pdf from? You may share the URL via private message. To send a private message, hover the mouse over person's user name and click Message.

Thanks,

Shivam

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Jan 17, 2018 2
New Here ,
Jan 22, 2018

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Having same issue. Version 17.5.180092 Android version 7.0

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Jan 22, 2018 0
New Here ,
Oct 26, 2016

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Me too, since October the 19th, but I can't open it from the folder either, have to open my computer.

I have an Android 6.0.1 (Galaxy tab S2) and Adobe Acrobat 16.3.1

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Oct 26, 2016 0
New Here ,
Oct 29, 2016

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Yes, I want that

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Oct 29, 2016 0
Adobe Employee ,
Nov 02, 2016

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Hi phornsawan.92544193

Could you please let me know the issue you are experiencing?

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Nov 02, 2016 0
New Here ,
Nov 07, 2016

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I too am experiencing the same problem, I am NOT ABLE TO OPEN PDF FILES (however the same file opens on all iOS and Android device perfectly fine with the same app ) on my OnePlus 3 phone ( Android version 6.0.1) and my acrobat reader version is 16.3.1. eagerly waiting for guidance to fix this is as soon as possible.

Vishal

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Nov 07, 2016 0
Adobe Employee ,
Nov 10, 2016

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Hi vishals31816449 ​,

Could you please let me know if you are seeing any error message when trying to open pdf files?

From where you are opening the pdf file - via Android's File Browser or in Acrobat Reader app?

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Nov 10, 2016 0
New Here ,
Nov 10, 2016

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Dear Shivam,

First of all thank you for the reply .Yes I am seeing an error message

while I try to open university notes published online in PDF format on my

Android phone. I am opening the file from acrobat reader app. These files

open perfectly fine on my laptop and even others phones with acrobat, but

sadly shows an error message when I try to open it on my phone. Eagerly

waiting for your reply.

Thank you,

Vishal

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Nov 10, 2016 0
Adobe Employee ,
Nov 10, 2016

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Would it be possible for you to share the link for the form?

You can share the URL for the Website where the pdf is located via private message. To send a private message, hover the mouse over my name and select Message.

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Nov 10, 2016 0
New Here ,
Nov 10, 2016

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The PDF file is available on my university study website, which means you

can not access it without enrolling into the university as you will need a

password to enter. Therefore I don't think the URL will be of any use.

However I will attach a sample file below so that it will be easy for you

to identify the problem

Thank you,

Vishal

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Nov 10, 2016 0
Adobe Employee ,
Nov 10, 2016

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Hi Vishal,

I was not able to see any pdf file in your reply, you might try uploading the file to the cloud, and then share the link for the file.

Visit this link :  https://cloud.acrobat.com/send​ , select Add files>select the file from your computer>select the pdf file and click Open>select Create Link, when the link has been generated, share the link via private message.

Thank You,

Shivam

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Nov 10, 2016 1