Unable to download PDFs on Android devices

New Here ,
Oct 13, 2016

Copy link to clipboard

Copied

I am not able to download PDFs on Android devices, I placed some PDF documents on a webpage.  I find that they open fine on the desktop and iOS devices.  However, on Android devices, I get a message that the PDF cannot be downloaded. What can I do to remedy this issue?

Screenshot_ PDF failure.png

TOPICS
Android, General troubleshooting

Views

103.8K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 22, 2016

Copy link to clipboard

Copied

Hi wilw7699339

I am sorry for the delay in response.

Could you please let me know the version of Acrobat Reader installed on the device?

What is the version of Android you have?

Please visit this link which explains the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.

Thank You,

Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 21, 2018

Copy link to clipboard

Copied

I have the same problem. Mine is Galaxy tab A (10.1 in) 8.1.0 version. I couldn't find any adob So I installed pdf reader and adobe acrobat. The version is 18.5.1.8310. Yet I couldn't download it. It says ---  cannot display ...... invalid pdf file.

www.moemoetun.me/win-thit-business-english-words/

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 22, 2016

Copy link to clipboard

Copied

i have the same problem with android 6.0

i get this message but i don't know how i can still open the file from download folder.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 27, 2016

Copy link to clipboard

Copied

Hi ashabrown,

Could you please let me know the version of Acrobat Reader installed on your Android device?

Please visit this link on how to check the version of Acrobat Reader on Android: Acrobat Reader Help for Android: Troubleshooting FAQs

Assuming you are trying to download pdf from the website which is mentioned above, would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.

Hi SofieJ69 ,

Are you not able to open any pdf in Acrobat Reader or this specific pdf ?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 07, 2016

Copy link to clipboard

Copied

Hi, I wasn't able to open any pdf files on my phone, I deleted the app and reinstalled it, nothing changed, I turned my phone off and then on, nothing changed, then I went to bed and this morning it works again..?

So, even though I don't know why it's working again...

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 16, 2018

Copy link to clipboard

Copied

i also have same problem android version 5.1.1

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 17, 2018

Copy link to clipboard

Copied

Hi Kaneeshac,

As mentioned above, you are unable to download pdf files on your Android device, would it be possible if you can share the URL for the website you are trying to download pdf from? You may share the URL via private message. To send a private message, hover the mouse over person's user name and click Message.

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 22, 2018

Copy link to clipboard

Copied

Having same issue. Version 17.5.180092 Android version 7.0

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 26, 2016

Copy link to clipboard

Copied

Me too, since October the 19th, but I can't open it from the folder either, have to open my computer.

I have an Android 6.0.1 (Galaxy tab S2) and Adobe Acrobat 16.3.1

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 29, 2016

Copy link to clipboard

Copied

Yes, I want that

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 02, 2016

Copy link to clipboard

Copied

Hi phornsawan.92544193

Could you please let me know the issue you are experiencing?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 07, 2016

Copy link to clipboard

Copied

I too am experiencing the same problem, I am NOT ABLE TO OPEN PDF FILES (however the same file opens on all iOS and Android device perfectly fine with the same app ) on my OnePlus 3 phone ( Android version 6.0.1) and my acrobat reader version is 16.3.1. eagerly waiting for guidance to fix this is as soon as possible.

Vishal

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 10, 2016

Copy link to clipboard

Copied

Hi vishals31816449 ​,

Could you please let me know if you are seeing any error message when trying to open pdf files?

From where you are opening the pdf file - via Android's File Browser or in Acrobat Reader app?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 10, 2016

Copy link to clipboard

Copied

Dear Shivam,

First of all thank you for the reply .Yes I am seeing an error message

while I try to open university notes published online in PDF format on my

Android phone. I am opening the file from acrobat reader app. These files

open perfectly fine on my laptop and even others phones with acrobat, but

sadly shows an error message when I try to open it on my phone. Eagerly

waiting for your reply.

Thank you,

Vishal

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 10, 2016

Copy link to clipboard

Copied

Would it be possible for you to share the link for the form?

You can share the URL for the Website where the pdf is located via private message. To send a private message, hover the mouse over my name and select Message.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 10, 2016

Copy link to clipboard

Copied

The PDF file is available on my university study website, which means you

can not access it without enrolling into the university as you will need a

password to enter. Therefore I don't think the URL will be of any use.

However I will attach a sample file below so that it will be easy for you

to identify the problem

Thank you,

Vishal

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 10, 2016

Copy link to clipboard

Copied

Hi Vishal,

I was not able to see any pdf file in your reply, you might try uploading the file to the cloud, and then share the link for the file.

Visit this link :  https://cloud.acrobat.com/send​ , select Add files>select the file from your computer>select the pdf file and click Open>select Create Link, when the link has been generated, share the link via private message.

Thank You,

Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

Android 6.0.1, Adobe Acrobat 17.5.180092

In the past I when I clicked on a PDF link through Chrome, the document was downloaded to Documents (local), then Acrobat opened and displayed the file.  In the past couple days I accessed the same page and when I click on any pdf link, Acrobat opens and I get an error stating the file could not be downloaded. Tried several other pages and same error when trying to view any PDF.  Files that I had previously viewed (hence, downloaded to local storage) will open and display just fine.

Here is a screenshot of the error I get when trying to open any PDF through Chrome, or Samsung Internet for that matter.

2018-01-25 15.51.49.png

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 26, 2018

Copy link to clipboard

Copied

I experience the same exact issues as well

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 01, 2018

Copy link to clipboard

Copied

This is the same problem I experience. Pretty annoying to say it nicely...

Having Galaxy 8.

However a friend having the same phone doesn't have the same problem. Spooky...

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 12, 2018

Copy link to clipboard

Copied

Hi Treidem,

Sorry for the delayed response.

Are you still facing this issue? If yes, would it be possible if you can share the URL for the website you are trying to download pdf from? You may share the URL via private message. To send a private message, hover the mouse over person's username and click Message.

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 06, 2019

Copy link to clipboard

Copied

I am also having this problem. Has it been solved yet?

Samsung A70 like the screenshot above.

No problem on laptop.

 

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 07, 2019

Copy link to clipboard

Copied

https://www.bene-system.com//hp/pdfservice?pdf=CRVSXFK1575701284186BS7112019

I wonder... could HP have something to do with it? I have printed from my Samsung A70 and can see hp in the link...

Did others also use HP printing app?

How to fix it ? IF this is the problem?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 07, 2019

Copy link to clipboard

Copied

I use a Canon printer and I don't have any problems when using the computer.  My issue is only with my Samsung (Android) tablet and phone.  I don't use a printer with either of these.  And I haven't seen any fix to the issue.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more