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Acrobat Reader DC opens PDF to a black screen

New Here ,
Feb 06, 2018

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I have been opening and using a protected PDF for months for the CPIM self study program.  Tonight I opened it and the PDF itself was all black with no text.  If I scroll or click inside it I can briefly see the word "Joka" repeated over the entire document.  I re-booted and tried again with the same results. 

Anyone ever had this issue and can you offer advice to resolve?

I uninstalled Adobe reader and the re installed it and it is working fine again

Thanks

Sent from my iPhone

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General troubleshooting, View PDF

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Acrobat Reader DC opens PDF to a black screen

New Here ,
Feb 06, 2018

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I have been opening and using a protected PDF for months for the CPIM self study program.  Tonight I opened it and the PDF itself was all black with no text.  If I scroll or click inside it I can briefly see the word "Joka" repeated over the entire document.  I re-booted and tried again with the same results. 

Anyone ever had this issue and can you offer advice to resolve?

I uninstalled Adobe reader and the re installed it and it is working fine again

Thanks

Sent from my iPhone

Topics

General troubleshooting, View PDF

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25.2K

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Feb 06, 2018 0
Adobe Employee ,
Feb 07, 2018

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Hi Haskellcr,

What you have explained above, it sounds like all of the sudden you have started experiencing the problem with this specific file.

Not sure what exactly went wrong, but we can try couple of things to get the root cause of the problem-

Where exactly you have saved the document? Is it possible to save a new copy of same file and reopen it?

Check with another file if the same happens with that?

Check the Acrobat Reader's updates, Launch Acrobat Reader>Help>Check for update and install the latest Patch.

Release Notes | Adobe Acrobat, Reader

Still no luck, if possible then you may share the file with us we would like to test the same at our end.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Try the following and let us know the result.

Regards,

Akanchha

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Feb 07, 2018 0
New Here ,
Feb 07, 2018

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I uninstalled Adobe reader and the re installed it and it is working fine again

Thanks

Sent from my iPhone

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Feb 07, 2018 2
Adobe Employee ,
Feb 08, 2018

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Hi Haskellcr,

Thanks for sharing your findings.

Let us know if any further assistance is required.

-Akanchha

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Feb 08, 2018 0
New Here ,
Jun 27, 2018

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While uninstalling and reinstalling works, it's easier to turn off night mode. Open a document, at the bottom bar far left symbol (looks sort of like a Sim card) select the symbol and turn off night mode.

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Jun 27, 2018 1
Adobe Employee ,
Jun 27, 2018

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Hello Dano,

Thank you for sharing the workaround which will help other users facing a similar issue. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Jun 27, 2018 0
New Here ,
Jul 30, 2018

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Hmm... I have a presentation that I have set to start automatically in Full Screen mode.

When I open DC Reader and open the file it works fine.

However, I have created a (Win 10 PC) desktop shortcut to the file and when it opens all I get is a black/blank screen. This has been going on for some time, but it used to work. 

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Jul 30, 2018 0
Most Valuable Participant ,
Jul 30, 2018

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Is the file opening in Adobe Reader?

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Jul 30, 2018 0
New Here ,
Jul 30, 2018

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Yes, opens fine from Adobe Reaser  and goes Full Screen, no problem .

When I use the shortcut, I have to open Task Manager and "End Task" for Adobe to shut down Reader.

I've previous checked for updates, Uninstalled and reinstall DC and still get same problem.

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Jul 30, 2018 0
New Here ,
Aug 14, 2018

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BTW, I have "Pinned" the file to Adobe Reader and I get the same "Black/Blank" screen when I open it that way.

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Aug 14, 2018 0
New Here ,
Sep 10, 2018

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I gave up and changed my PDF files to open in another PDF program (not Adobe) by default and it works fine, even through the shortcut!

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Sep 10, 2018 0
New Here ,
Mar 29, 2020

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Dano,

 

 

This is not a night screen issue.  Its not white text on black background.  It is completely blocked out.

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Mar 29, 2020 0
New Here ,
Oct 30, 2018

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I had the same issue. I went to the Help menu at the top and selected Repair Installation. That fixed my issue.

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Oct 30, 2018 1
New Here ,
Mar 29, 2020

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Repair Installation under 'Help' worked for me.  Thanks

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Mar 29, 2020 0
Participant ,
Sep 14, 2018

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I've had this phenomenon too, using Adobe Reader 2018. The cause of the problem was the setting "Enable Protected Mode at startup" in the Security (Enhanced) category. It happens if you deselect this option.

So, no need to reinstall Adobe Reader; just select the option and all is well again. I still have the same problem with Adobe Acrobat and I can't see this setting there.

reader_pref.png

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Sep 14, 2018 0
New Here ,
Sep 14, 2018

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Thanks Yves,

I tried this again (had done it before) but still no luck.

It is strange that when I open the file from within Reader DC it behaves properly, but if I open it via a shortcut (or from File Explorer) it just gives a blank screen?

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Sep 14, 2018 0
New Here ,
Jul 08, 2020

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I deselected and selected again the Enable Protected Mode at startup box, and deselect the Enable Enhance Security box. Then, I closed Acrobat Reader and I opened it again and the program runs well now.

This information worked for me, thank you. 

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Jul 08, 2020 0
New Here ,
Sep 16, 2020

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Thank you for this information. Had not realized that this had been changed. All good now.

 

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Sep 16, 2020 0