ACROBAT READER KEEPS PRINTING IN COLOUR WHEN SET TO "PRINT IN GRAYSCALE (BLACK AND WHITE)

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Hey guys, my colleague and I have this issue with Adobe Acrobat Reader DC, whereby whenever we tick the box "PRINT IN GRAYSCALE (BLACK AND WHITE)," to enable grayscale printing, our printer prints in colour (pink, to be exact). 

We have no issue with this when we use it on another program, so it's not the printer issue. Can someone help us to fix this issue? Thanks. 

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described, when you try to print in grey-scale the PDF print in pink color.

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and  make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates. Also what is the make and model of the printer you are using?

Please try to  to update the printer driver and the firmare and reboot the computer once and see if that helps.

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

For more information about printing the PDFs in black and white please check out the help page https://helpx.adobe.com/acrobat/kb/print-black-white-acrobat-reader.html

Regards

Amal