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Adobe Acrobat Reader can not open pdf

New Here ,
Jan 06, 2020

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I am using an email server to send PDFs. They open without issue for me, but a recipient at specific location keeps getting the error that the PDF cant be opened due to it either not being a supported file type or because the file has been damaged (for example the file was sent as an email attachment and wasn't correctly decoded). Can email servers cause this when sending or does this occur on the recipients end and can I do anything to fix it on my end? The recipient says it is sporadic but only happens when it comes from my email server. Thoughts?

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Correct answer by _graffiti | Most Valuable Participant

I'll back what bucksommerkamp mentions about zipping the file. Some email providers will compress PDF files and when they get to the other end, they can become corrupted. If you'd rather not Zip the file, find a file sharing service (like Google Drive) where you can upload the file and just send a link to download to your recipients.

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Adobe Acrobat Reader can not open pdf

New Here ,
Jan 06, 2020

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I am using an email server to send PDFs. They open without issue for me, but a recipient at specific location keeps getting the error that the PDF cant be opened due to it either not being a supported file type or because the file has been damaged (for example the file was sent as an email attachment and wasn't correctly decoded). Can email servers cause this when sending or does this occur on the recipients end and can I do anything to fix it on my end? The recipient says it is sporadic but only happens when it comes from my email server. Thoughts?

Most Valuable Participant
Correct answer by _graffiti | Most Valuable Participant

I'll back what bucksommerkamp mentions about zipping the file. Some email providers will compress PDF files and when they get to the other end, they can become corrupted. If you'd rather not Zip the file, find a file sharing service (like Google Drive) where you can upload the file and just send a link to download to your recipients.

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Crash or freeze, General troubleshooting, How to

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Jan 06, 2020 0
Adobe Community Professional ,
Jan 06, 2020

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I've seen email servers misinterpret or block PDFs because they're sometimes used as a spam or phishing vector. Could you try sending the pdf directly from your email account to theirs, to see if it's handled any differently when it comes from an actual sender/person rather than an automated process? Could you try zipping the file before you send it, then letting the recipient unzip it? (all of these are ways to rule out the email server as the issue).

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Jan 06, 2020 0
OlivProp LATEST
Community Beginner ,
May 03, 2020

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Hi Bucksommerkamp thank you for your reply, the PDF's I am trying to open are from a folder saved in my file explorer and could be one's that I have scanned from my printer and saved as a PDF, not just PDF's sent to me in an email.

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May 03, 2020 0
Most Valuable Participant ,
Jan 07, 2020

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I'll back what bucksommerkamp mentions about zipping the file. Some email providers will compress PDF files and when they get to the other end, they can become corrupted. If you'd rather not Zip the file, find a file sharing service (like Google Drive) where you can upload the file and just send a link to download to your recipients.

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Jan 07, 2020 0
Community Beginner ,
Mar 04, 2020

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Hi Thank you for your reply, sometimes I am just trying to open a PDF that I have scanned and saved to a folder, or one that I have received in an email and saved to a file and they won't open until I restart my laotop.

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Mar 04, 2020 0
Community Beginner ,
Mar 04, 2020

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I don't get an error message either, when I try to open a PDF the little blue circle turns twice then stops, no message nothing.

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Mar 04, 2020 0
New Here ,
Mar 04, 2020

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why

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Mar 04, 2020 0
New Here ,
Mar 04, 2020

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HEY WHAT'S UP WITH THIS COMMUNITY.

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Mar 04, 2020 0