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jackieb72774193
Participant
February 8, 2016
해결됨

Adobe Acrobat Reader DC won't open

  • February 8, 2016
  • 14 답변들
  • 135466 조회

A few weeks ago, I installed the latest Adobe Reader.  In doing so, the new Adobe Acrobat Reader DC became my default PDF viewer and worked for about a week.  For that week, I was able to view any PDFs in my files and loved using the system.  Then a few days ago, Adobe Acrobat Reader DC stopped working.  Now it won't open any PDFs new and old.  I have closed the app and reopened it.  I've restarted my computer.  The majority of my documents are PDFs so I rely on this app and am very frustrated that it stopped working.  I've clicked the help menu to see if I need an update, but it says everything is up to date.  Any advice?

      이 주제는 답변이 닫혔습니다.
      최고의 답변: CTD Help
      Cabola Selecting Windows 8 compatibility worked for me too.

      I have a very simple solution that worked.  My laptop is running Windows 10.  I right clicked on the Adobe shortcut Icon on my desktop then slected "Troubleshoot compatability" and the windows compatability checker scanned the program and reset the compatability mode to Windows 8.  It will make you test it before you can close the checker but my pdfs are now opening and Adobe Reader is now functioning as it should.

      14 답변

      A
      Anonymous
      September 22, 2020

      Thank you, thank you, thank you CTD Help!!!!!  

      S
      seryar
      Participant
      June 19, 2020

      I have windows 10 on my laptop. Adobe Acrobat reader was working until couple of days ago. 

      strangely my new office programs stop launching before Adobe. so spend couple of days sorting that out. Once I back on my project and tried to save it on pdf I noticed that it too stopped opening. 

      I first change/repaired it through programme and features. did not helped.

      Then I remove the programme and install it new, did not worked.

      next I followed what was by you; right clicked troubleshoot, windows 8 clicked test, nothing happened.

      Finally I right click on Adobe Reader and run it as administrator. This told me that Adobe cannot open in protected mode, so asked me if I want  to open in in non protective mode. (Did a quick search and it seem that sometimes anti virus programs can stop a programme from opening.)

      anyway I did chose to open it this way and it did worked.

      M
      Marc157F
      Participant
      August 24, 2020

      The Compatibility Mode fix works selecting Windows 8...I've fixed 2 machines now using this work around!

       

      See thread on page 1 from 2016...Thanks for fixing this issue MS...NOT!!

       

      Microsoft wants everyone using Edge for opening PDF's, so it's possible they won't fix this issue?

      N
      NealU
      Participant
      June 12, 2020

      None of the suggestions worked. I uninstalled Adobe Reader 10, then downloaded Adobe Reader 9.1 (from https://adobe-reader.apponic.com/9.1-9/) and installed that. That works.

      M
      mahsho1328
      Participant
      May 16, 2020

      That CDT help solved my problem. 

      Thank you 

      K
      khalilh66823729
      Participant
      November 15, 2019

      Had the same problem (Windows 10), tried everything in this thread, nothing worked.

      Started trying random stuff, turns out running it in Windows 7 compatibility mode works.

      Might not work for anyone else, but considering how long I had this issue, I though I should just put it up here.

        O
        ootf
        Participant
        November 19, 2019

        Same problem, Windows 10, tried everything in this thread. iSupes got it right. Go to the program , right click, and check compatability. In my case the app tried Windows 8 and it works! Crazy but true.

        B
        bombcar
        Participant
        March 6, 2019

        Go to the Window menu, and select Cascade (after opening a PDF).

        Your PDF is open, but off screen.

        S
        skyle
        Participant
        July 23, 2018

        Here's what worked for me in Windows 10.

        - Open the Task Manager

        - In the Processes tab, Apps section, select any instances of Adobe Reader and click End Task

        - In the Background processes section, select any instances of Adobe Reader and click End Task

        - Go to the Details tab, select any instances of AcroRd32.exe and click End Task

        Try to open a pdf document as normal.

        It seems that multiple instances of Adobe Reader get stuck and all need to be manually killed.

        mctanaka
        mctanaka
        Participating Frequently
        July 23, 2018

        Nope, still didn't work. When I checked the task managers, no Adobe Reader apps or processes are active, and there are no instances of AcroRd32.exe in the Details tab. Nevertheless, the Reader still does not open.

        Adobe support team, help us please? Pretty please? Ohpleaseohpleaseohplease?

          S
          scottg40169080
          Participant
          January 30, 2019

          I just read through this whole thread from a number of months ago. I think I'm having the same issue as you, since Acrobat DC has suddenly stopped working on my computer, and nothing I've tried seems to be able to fix it. I've gone through all sorts of steps and haven't had any luck. Did you ever hear back from anyone else at Adobe or manage to figure it out?

          G
          gpphod
          Participant
          April 25, 2018

          I had the same problem, tried all of the above solutions, and nothing worked.  Eventually discovered that the problem was unrelated to the Acrobat Reader installation, but was something corrupted in the Windows 10 system files.

          Following these instructions solved the issue. 

          https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

          I only needed the first step:

          • Open an elevated command prompt (right-click on CMD.exe and choose 'Run as Adminstrator'
          • Enter this command:  C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
          • Wait about 30 minutes until the command successfully completes. Note that the command will just sit there with no indication of progress at all for many minutes.  Be patient.

          Hope that helps someone else.

          mctanaka
          mctanaka
          Participating Frequently
          June 26, 2018

          I have tried that, but it didn't work. Any more ideas?

          cassandram45324670
          cassandram45324670
          Participating Frequently
          March 15, 2018

          I have the same problem, considering getting another reader.

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          March 15, 2018

          Hi All,

          Could you please provide us more information on this so we can find the root cause of the issue.

          - What exactly happens when you try to open PDFs?

          - Do you get any error message?

          - Are you experiencing this issue on Windows Or Mac?

          - What is the OS version installed on the machine?

          - Did you make any changes to the system after which you have started experiencing this issue?

          - Please share the version of the Adobe Acrobat Reader DC you are using.

          - Can you open Reader application directly without any issue?

          Please share the information as asked above.

          Let us know if you have any questions.

          Regards,

          Meenakshi

          mctanaka
          mctanaka
          Participating Frequently
          March 15, 2018

          - What exactly happens when you try to open PDFs?

          Nothing.

          - Do you get any error message?

          Nope.

          - Are you experiencing this issue on Windows Or Mac?

          I experienced it in Windows, but I have read some Mac users complaining about the same problem (e. g., tanya.roust​ here)

          - What is the OS version installed on the machine?

          In my case, Windows 8.1.

          - Did you make any changes to the system after which you have started experiencing this issue?

          Sort of. I did a clean reboot to see what was making Starcraft II not recognize my bluetooth speaker. After that, even after several, countless reboots both clean and "dirty", Reader completely stopped working.

          I did not make a proper change to the system; I merely tried a clean reboot. I don't remember installing or installing anything in the process.

          - Please share the version of the Adobe Acrobat Reader DC you are using.

          The issue still happens in the latest patch of the latest version (I believe it was released nary a week ago). However, I tested each and every version since 6.0 and the same issue happens in all of them.

          - Can you open Reader application directly without any issue?

          Nope.

          cassandram45324670
          cassandram45324670
          Participating Frequently
          March 15, 2018

          I am having the same problem, I have been using Adobe for years, everything has been fine, downloaded DX,nothing will open. downloaded a patch,. still nothing. Is there another reader??

          mctanaka
          mctanaka
          Participating Frequently
          March 15, 2018

          No PDF reader can fully replace Adobe. Of course, you can open PDFs with any browser and Word has a nice "decoding" feature which more or less converts PDFs to docx files. But browsers have only a very basic search tool, and the PDF to docx conversion can often get messy.

          However, since my Adobe Reader does not work and Adobe seems barely able to even realize this problem exists, it seems poor substitutes are our only options.

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