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Adobe Acrobat Reader DC won't open

Community Beginner ,
Feb 08, 2016

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A few weeks ago, I installed the latest Adobe Reader.  In doing so, the new Adobe Acrobat Reader DC became my default PDF viewer and worked for about a week.  For that week, I was able to view any PDFs in my files and loved using the system.  Then a few days ago, Adobe Acrobat Reader DC stopped working.  Now it won't open any PDFs new and old.  I have closed the app and reopened it.  I've restarted my computer.  The majority of my documents are PDFs so I rely on this app and am very frustrated that it stopped working.  I've clicked the help menu to see if I need an update, but it says everything is up to date.  Any advice?

I have a very simple solution that worked.  My laptop is running Windows 10.  I right clicked on the Adobe shortcut Icon on my desktop then slected "Troubleshoot compatability" and the windows compatability checker scanned the program and reset the compatability mode to Windows 8.  It will make you test it before you can close the checker but my pdfs are now opening and Adobe Reader is now functioning as it should.

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Adobe Acrobat Reader DC won't open

Community Beginner ,
Feb 08, 2016

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A few weeks ago, I installed the latest Adobe Reader.  In doing so, the new Adobe Acrobat Reader DC became my default PDF viewer and worked for about a week.  For that week, I was able to view any PDFs in my files and loved using the system.  Then a few days ago, Adobe Acrobat Reader DC stopped working.  Now it won't open any PDFs new and old.  I have closed the app and reopened it.  I've restarted my computer.  The majority of my documents are PDFs so I rely on this app and am very frustrated that it stopped working.  I've clicked the help menu to see if I need an update, but it says everything is up to date.  Any advice?

I have a very simple solution that worked.  My laptop is running Windows 10.  I right clicked on the Adobe shortcut Icon on my desktop then slected "Troubleshoot compatability" and the windows compatability checker scanned the program and reset the compatability mode to Windows 8.  It will make you test it before you can close the checker but my pdfs are now opening and Adobe Reader is now functioning as it should.

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Feb 08, 2016 1
Adobe Employee ,
Feb 08, 2016

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Hi jackieb72774193,

Please use this thread fro resetting the preferences for Acrobat :  https://forums.adobe.com/thread/1595848

If issue still persist please uninstall & reinstall the Acrobat Program.

If iit doesn't work,then create a new user account with the Admin rights, login to the new user account & check the behavior of the application (uninstall & reinstall if needed here as well) .

Regards,

Yatharth

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Feb 08, 2016 0
New Here ,
Sep 19, 2017

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Adobe staff, none of this worked.  Do NOT assume this problem is fixed, it is not.  Installation of Adobe Acrobat Reader DC (up to date version) on Windows 10 worked for about a week, then stopped.  I wish Adobe would stop rolling out software before it is ready.  Now I have to find a previous version or use something else entirely.

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Sep 19, 2017 1
Adobe Employee ,
Feb 08, 2016

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Hi ,

What OS do you work on?

Also let us know if you are able to launch Reader?

How do you open PDF' ,withing Reader or simply by double clicking on the PDF?

If on windows,try to repair Reader if possible.

If that fails ,try to uninstall Reader and reinstall it referring the following link.

https://get.adobe.com/reader/enterprise/

For Windows you could download the Cleaner tool to uninstall Reader.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Regards

Sukrit Dhingra

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Feb 08, 2016 0
Community Beginner ,
Feb 08, 2016

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I'm running OS Yosemite.  When I open a PDF, I usually just double click on the PDF and it will open.  It wasn't until I updated to Adobe Acrobat Reader DC that I started having problems.  It worked for the few days and I really liked how it opened multiple PDFs in one window, but then it just stopped working.  I guess I will try uninstalling and reinstalling

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Feb 08, 2016 0
Adobe Employee ,
Feb 08, 2016

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Hi ,

Please try doing that and see if that fixes or persists .

Regards

Sukrit Dhingra

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Feb 08, 2016 0
Community Beginner ,
Feb 08, 2016

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I uninstalled and reinstalled Adobe Acrobat Reader DC and it will only show my documents when I am in full screen mode.  Is there a different way to view the documents other than full screen mode?  I usually have to bounce between PDFs and can't always go into full screen mode to see each one.

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Feb 08, 2016 0
Adobe Employee ,
Feb 08, 2016

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Hi ,

You have Read mode and Full screen mode.

Please specify the dot version of OS.

I hope you are updated to the latest patch of the Reader,if not please try doing it.

Regards

Sukrit Dhingra

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Feb 08, 2016 0
Community Beginner ,
Feb 08, 2016

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I have Yosemite 10.10.5.  I think I have the latest patch of the Reader.  Here is the link I used to reinstall it.  PDF reader, PDF viewer | Adobe Acrobat Reader DC

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Feb 08, 2016 0
Adobe Employee ,
Feb 08, 2016

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HI ,

Please refer the following link to reinstall Reader.

https://get.adobe.com/reader/enterprise/

Regards

Sukrit Dhingra

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Feb 08, 2016 0
Community Beginner ,
Feb 08, 2016

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Thank you!  I wasn't able to get Adobe Acrobat Reader DC to work, but I was able to get Adobe Reader IX to work.  It will work for now.  Thanks

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Feb 08, 2016 0
New Here ,
Mar 06, 2017

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I'm having the exact same issue. Worked for a week and just stopped working.

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Mar 06, 2017 0
New Here ,
Mar 06, 2017

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I just bought a new macbook pro and I'm having the exact same issue. Everything was working great til yesterday and then all of a sudden acrobat stopped working. I've read all the help forum documents and done everything recommended other than a reinstall. I have a creative cloud account and old versions of acrobat will open my pdfs but not the latest DC version. I just get a flicker on my screen when I double click.

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Mar 06, 2017 0
Community Beginner ,
Apr 13, 2017

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Exact same problem. It's infuriating.

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Apr 13, 2017 1
Community Beginner ,
Jan 30, 2018

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I also have the exact same problem: Adobe DC simply won't open. I waited for a few months and then downloaded the latest version of Adobe DC, but it still does not work. I have tried both repairing and reinstalling, but nothing works.

I've been using browsers or Word to open PDF files, since Adobe won't do. Guess I'll have to try using an older version of Adobe Reader.

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Jan 30, 2018 0
New Here ,
Feb 12, 2018

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Try restoring Adobe Acrobats Preference file:

Located here - C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\[YOUR VERSION] (What ever version you have the Preference folder should be located in it).

Move the Preference folder to somewhere like C:\Temp

Now open Acrobat it will create a new Preference folder or it should if it doesn't work e.g  If the Preference folder isn't in your version folder look in the other folders where the version folder is to see if the preference folder is in one of the other folders just in case, if it is copy it to the correct location. Paste it into your DC folder, now try Acrobat again. (Of course when I say paste it into your DC folder in this case the user is working with Adobe Acrobat Pro DC.

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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You get to C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\[YOUR VERSION] by going through Windows Explorer.

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Feb 12, 2018 0
Community Beginner ,
Feb 14, 2018

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There is no preferences folder there. Weird.

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Feb 14, 2018 0
New Here ,
Mar 13, 2018

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Sorry to be such a lay person, but when you say [YOUR VERSION], do you mean of Adobe or the OS?  I typed in  the following and nothing happened:  C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\dc

I'm on a Mac running High Sierra 10.13.3. Thanks for any help! Having the EXACT same problem and it is NOT resolved!

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Mar 13, 2018 0
Adobe Employee ,
Mar 14, 2018

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Hi Tanya.roust,

As you are not able to open the application and trying the recreate the preferences of the application, take help of the steps mention here How to reset Acrobat Preference settings to default.

If that does not work, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your Mac.

Reboot the Mac and then re-install the application from the links provided below:

Adobe Acrobat Reader DC: Adobe - Adobe Acrobat Reader DC Distribution

Adobe Acrobat: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Check if that works for you.

Let us know if the issue still persists.

Regards,

Meenakshi

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Mar 14, 2018 0
Community Beginner ,
Mar 14, 2018

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I have the same problem, tried all the steps you mentioned and it didn't work. I wager this won't work for tanya.roust​ either.

By the way, I'm still waiting for further help from Adobe for almost 3 weeks since I informed these steps didn't make the slightest difference.

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Mar 14, 2018 1
Explorer ,
Mar 14, 2018

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I am having the same problem, I have been using Adobe for years, everything has been fine, downloaded DX,nothing will open. downloaded a patch,. still nothing. Is there another reader??

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Mar 14, 2018 0
Community Beginner ,
Mar 15, 2018

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No PDF reader can fully replace Adobe. Of course, you can open PDFs with any browser and Word has a nice "decoding" feature which more or less converts PDFs to docx files. But browsers have only a very basic search tool, and the PDF to docx conversion can often get messy.

However, since my Adobe Reader does not work and Adobe seems barely able to even realize this problem exists, it seems poor substitutes are our only options.

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Mar 15, 2018 1