Bug 3844582 access denied symbolic links

New Here ,
Feb 12, 2018

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Hi,

I'm attempting to install reader DC on Windows TS server 2016 and every user who uses it has an issue when trying to

open pdf. The only workaround seems to be to disable enhanced protected mode at startup. This is not a viable solution

and begs the question why this issue exists 8 years after its first appearance. One of the documents says this issue has been

resolved. Is there any true permanent fix that does not compromise user security and does not require registry edits via gpo?

Edit: Version 18.9.20044.251705

Thanks,

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1 Correct Answer

Adobe Employee , Feb 15, 2018
AkanchhaS Adobe Employee , Feb 15, 2018
Hi Astrul, We apologize for the delay in response to your query.We have the latest patch released for the Adobe Reader DC. You may refer to the release notes- Release Notes | Adobe Acrobat, Reader  and install the latest update and see if that helps. As you have mentioned that disabling the protected mode at startup works fine, so you may check the following help document- Protected Mode troubleshooting | Adobe Reader Regards,Akanchha

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Adobe Employee ,
Feb 15, 2018

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Hi Astrul,

We apologize for the delay in response to your query.

We have the latest patch released for the Adobe Reader DC. You may refer to the release notes- Release Notes | Adobe Acrobat, Reader  and install the latest update and see if that helps.

As you have mentioned that disabling the protected mode at startup works fine, so you may check the following help document- Protected Mode troubleshooting | Adobe Reader

Regards,

Akanchha

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New Here ,
Jun 28, 2018

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Hello,

Do you plan to solve the Adobe reader DC symbolic link bug soon

  • Problem: Access Denied error when trying to open PDF file from symbolic link via UNC path. [3844582]

This is a real need for enterprise and we don't want to disable protected mode for security reasons !!

As Astrul said in the first post this is a 8 years old bug !

Thanks for your understanding.

Regards,

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New Here ,
Jan 29, 2019

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I am in the same UPD boat and was hoping to an update.  I still see this as a known issue as of version 19.010.20064

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New Here ,
Oct 19, 2020

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Let me echo this question again regarding the latest version of Adobe Reader Version 2020.012.20048:

Do you plan on solving this Adobe Reader DC symbolic link bug soon?

  • Problem: Access Denied error when trying to open PDF file from symbolic link via UNC path. [3844582]

As previously stated, the published work around is unacceptable as it opens up an unwanted security hole.  Besides, if this works in the PAID version shy should it not work in the FREE version too?

In any case this is the modern era, where symbolic links, UNC, etc are normal in a business environment. Please update status of this issue and resolve it ASAP!

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