Bug 3844582 access denied symbolic links

Forum|Forum|7 years ago
February 12, 2018
2 replies
6652 views

Hi,

I'm attempting to install reader DC on Windows TS server 2016 and every user who uses it has an issue when trying to

open pdf. The only workaround seems to be to disable enhanced protected mode at startup. This is not a viable solution

and begs the question why this issue exists 8 years after its first appearance. One of the documents says this issue has been

resolved. Is there any true permanent fix that does not compromise user security and does not require registry edits via gpo?

Edit: Version 18.9.20044.251705

Thanks,

This topic has been closed for replies.

Correct answer AkanchhaS8194121

Hi Astrul,

We apologize for the delay in response to your query.

We have the latest patch released for the Adobe Reader DC. You may refer to the release notes- Release Notes | Adobe Acrobat, Reader and install the latest update and see if that helps.

As you have mentioned that disabling the protected mode at startup works fine, so you may check the following help document- Protected Mode troubleshooting | Adobe Reader

Regards,

Akanchha

scottishgeezer

New Participant

This thread is marked as 'Solved', but the issue remains in Acrobat Reader current version, 2020.013.20074.

@AkanchhaS8194121 : Do Adobe intend to resolve this long-standing issue, please? To summarise, this issue requires our users to deactivate 'Protected Mode' in Acrobat Reader as a workaround (not good). The issue does not exist in Adobe Acrobat DC Standard.

Thanks.

M

MavUser1