Bug version 21.001.20135

[FABRICE5EE1]

Windows Server 2016.

Own application in WPF with WebBrowser (using Internet Explorer).

View a PDF into the WebBrowser causes an error message (sorry in french).

"PDF Browser Plugin is Missing"

With previous version no problem.

[CharlieC25]

I've been getting the error "An error has been detected with a required application library and the product cannot continue. Please reinstall the application."

Re-installed a lower version and its working fine now. this update needs a fix!

[sangrover]

Hi @CharlieC25 / @defaultgvyr4vhafhlf , requesting you to please share the snapshot of Preferences > Internet to help us debug this issue further.

Regards,
Sandeep

[defaultgvyr4vhafhlf]

We are experiencing a similar issue with the latest Acrobat Reader version 21.001.20135. Our VPN client pops an Internet Explorer window for authentication and users are not able to authentiate because a pop-up dialog in the background states: 

"The acrobat PDF browser plug-in is missing. Please reinstall Adobe Acrobat Reader to fix the problem"

This is causing major disruption in our users ability to connect remotely to our network. 
Please provide an updarte as soon as possible Adobe.

[sangrover]

Hi,

Thanks for reporting the issue. Can you confirm whether the issue gets resolved once your reinstall the application?

Also requesting you to please share a snapshot of the setting : Go to Preferences > Internet.

Regards,

Sandeep

[FABRICE5EE1]

Hi,

The problem is not solved by re-installing the application.

The only way is re-installed a lower version and then its working fine again.

We don't change the default values in the "Internet" section.

[sangrover]

Can you please share the snapshot of Preferences > Internet from a machine where the issue is reproducible? It is required to check whether the correct path of browser plugin is being picked or not.

[FABRICE5EE1]

Sorry but we don't have this version anymore on our production servers.

I try to install this version on a test server but on this server it works...

The only difference I can see is that our production servers are terminal servers.

[sangrover]

Hi @FABRICE5EE1 / @defaultgvyr4vhafhlf / @CharlieC25 ,

Please let us know if you will be comfortable having a meeting with us to debug this issue at a faster pace.

Regards,
Sandeep

[mailinator5C11]

I see a similar issue with the new version 21.001.20135

[ElisabethParant]

Hello Adobe,

Same problem, is it possible to come back to an old version ? We can't work with this bug.... 

[Mike5C3E]

We're seeing same issue.  Uninstall/reinstall does not resolve.

[thun_bohmer]

Same Problem here - please fix it immediately. Thx.

[pierre naegelen]

We have the same issue.

[Amboo Srivastava]

Hi,

We understand this has caused a lot of inconvenience. We are actively working to fix this issue on highest priority. Please let us (engineering team) know if you can join us for a meeting to resolve this at a faster pace. You can write to me directly at asrivastATadobeDOTcom.

Thanks for your patience,

-Amboo

[Meenakshi Negi · Accepted solution]

Hi All,

Thank you for your patience.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.... 

Let us know how it goes.

Thanks,

Meenakshi

[ElisabethParant]

Hello Adobe, hello @Meenakshi Negi 

It works, thank you so much!! 

As said by @defaultgvyr4vhafhlf, it's rare to find a vendor who works as closely with us as you do !

Thanks,

Elisabeth

[Valentin5FC4]

Good afternoon!
Tell me and when will the new version be available for assembly via Acrobat Customization Wizard DC ?
When will the files appear on your ftp? ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/ ?

[defaultgvyr4vhafhlf]

I can confirm that the patch found here resolves the issue.
https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

Thank you to Adobe for taking responsibility and working closely with us (and others I'm sure) to develop this patch. Your support and dedication to solving this issue is much appreciated!!! Rarely do we find a vendor willing to work as closely with us as you did here.

Thanks,
Paul

[FABRICE5EE1]

Hi,

This new release 21.001.20138 is working fine.

Thks.

[ElisabethParant]

Hello Adobe,

sorry, I reopen this Subject but i have a new problem with the preview in my WPF application with webrowser component.

since last update of windows (may 2021) and with version .48 of Reader, we have the grey background of adobe and the preview of the pdf doesn't display. (We can see the adobe precesses in the task manager)

do you have an idea ? 

Thanks,

Elisabeth