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Difficulty printing PDF files (everything is too light)

New Here ,
Jun 21, 2018

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     I've been trying to print out some e-tickets and a few items that I've scanned (notes and such), but I'm having no luck.  Everything that I print is very light grey and only gets lighter as more pages are printed.  I've cleaned the printer heads and the test pages print black text just fine, it's only the PDFs that come out light.

     I thought maybe the scanned notes had some kind of off-white color from the paper's background that might be messing things up, but the e-tickets aren't scanned and they come out nearly blank with only a faint bit of ink on the page.  I'm at a loss as to what's wrong here.  Does anyone else have any ideas?

Hello Wp,

We’re so sorry to hear this, as per the description I can understand that when printing PDF file that is e-tickets, they come out nearly blank or faint, Is that correct?

Please make sure that you don't have the Save ink/toner option checked in the print dialog. That option could conceivably cause the symptoms you describe.

Also, try the following steps and see if this brings any difference:

  1. Go to Edit-> Preferences-> General and under Accessibility, check to see that the Document Color Options have text set to Black.
  2. Under File->Print click on the Advanced button and select the Print As Image checkbox- try printing with that set and see if it prints out darker.

Make sure that you have the latest driver/firmware of the printer installed. Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try printing.

If you still experience the issue, please share the following details so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Difficulty printing PDF files (everything is too light)

New Here ,
Jun 21, 2018

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     I've been trying to print out some e-tickets and a few items that I've scanned (notes and such), but I'm having no luck.  Everything that I print is very light grey and only gets lighter as more pages are printed.  I've cleaned the printer heads and the test pages print black text just fine, it's only the PDFs that come out light.

     I thought maybe the scanned notes had some kind of off-white color from the paper's background that might be messing things up, but the e-tickets aren't scanned and they come out nearly blank with only a faint bit of ink on the page.  I'm at a loss as to what's wrong here.  Does anyone else have any ideas?

Hello Wp,

We’re so sorry to hear this, as per the description I can understand that when printing PDF file that is e-tickets, they come out nearly blank or faint, Is that correct?

Please make sure that you don't have the Save ink/toner option checked in the print dialog. That option could conceivably cause the symptoms you describe.

Also, try the following steps and see if this brings any difference:

  1. Go to Edit-> Preferences-> General and under Accessibility, check to see that the Document Color Options have text set to Black.
  2. Under File->Print click on the Advanced button and select the Print As Image checkbox- try printing with that set and see if it prints out darker.

Make sure that you have the latest driver/firmware of the printer installed. Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try printing.

If you still experience the issue, please share the following details so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Adobe Employee ,
Jun 21, 2018

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Hello Wp,

We’re so sorry to hear this, as per the description I can understand that when printing PDF file that is e-tickets, they come out nearly blank or faint, Is that correct?

Please make sure that you don't have the Save ink/toner option checked in the print dialog. That option could conceivably cause the symptoms you describe.

Also, try the following steps and see if this brings any difference:

  1. Go to Edit-> Preferences-> General and under Accessibility, check to see that the Document Color Options have text set to Black.
  2. Under File->Print click on the Advanced button and select the Print As Image checkbox- try printing with that set and see if it prints out darker.

Make sure that you have the latest driver/firmware of the printer installed. Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try printing.

If you still experience the issue, please share the following details so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Jun 24, 2018

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Thank you for all your help.  I've got everything working now

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New Here ,
Aug 13, 2020

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I am having issues printing a pdf drawing with the lines on the drawing printing too faint, yet the title block is fine.  I have tried the recommended courses of action but still having issues.  Can you help please.

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