How to stop/disable Adobe Acrobat Sign in prompt when opening pdf file

Community Beginner ,
Oct 12, 2018

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HI,

I am seeing for multiple users that have latest version of Adobe Acrobat Reader DC that every time when trying to open a pdf file the Adobe Acrobat Sign in prompt pops up, please let me know if there is any option to not get this sign in prompt or is this a mandatory feature to be able to use Adobe Acrobat Reader DC?

the environment is mix of Windows 7, Windows 10 and few Macs High Sierra and Mojave  The Adobe sign in prompt is only coming up for few folks, the others like myself can open pdf file without being prompted to sign in

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1 Correct Answer

Adobe Employee , Oct 15, 2018
AnandSri Adobe Employee , Oct 15, 2018
Hello Furqangraham,Adobe Reader does not ask for a force sign-in to read PDF files. However we recently signed-out users with un-verified Adobe IDs.For such users, we show a sign-in prompt when they launch the application, to let them know that they have been signed out and they can sign back again. This is not a force sign-in. The red-cross button on the top-left should make the sign-in dialog go away.Ask the users to download the latest version of Adobe Reader 2019.008.20074 from help>check fo...

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Adobe Employee ,
Oct 12, 2018

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Hello Furqangraham,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify the version, please take help from the article Identify the product and its version for Acrobat and Reader DC

You may also refer to the following Adobe article to disable the sign in prompt in Acrobat/Reader Disable sign in launching Acrobat DC with serialized Creative Cloud for Enterprise

Let us know if that helps.

Thanks,

Anand Sri.

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Community Beginner ,
Oct 15, 2018

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HI Anand

The version of Adobe Acrobat Reader DC I have installed is version 2019.008.20074

on my pc I am able to open pdf files without getting prompted to sign in but other users in the company I work at when they open any pdf files, they are getting prompted to sign in with Adobe ID

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Adobe Employee ,
Oct 15, 2018

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Hello Furqangraham,

Adobe Reader does not ask for a force sign-in to read PDF files. However we recently signed-out users with un-verified Adobe IDs.

For such users, we show a sign-in prompt when they launch the application, to let them know that they have been signed out and they can sign back again. This is not a force sign-in. The red-cross button on the top-left should make the sign-in dialog go away.

Ask the users to download the latest version of Adobe Reader 2019.008.20074 from help>check for updates, reboot the machine after updating Adobe Reader.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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New Here ,
Jan 14, 2020

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Adobe Acrobat Reader DC DOES have an issue that has slipped passed your QA team.

 

System: MacOS Catalina 10.15.2

Browser: Fire Fox Developer Edition 73.0b1 (64-bit)

App: Acrobat Reader DC version 2019.021.20061 (latest version for Mac).

 

Repro Steps:

Setup:

According to message above, unverified Adobe IDs have been signed-out.  Therefore it is necessary to recreate this condition according to Adobe's internal processes.

Steps:

Open browser and download PDF.

Open PDF from BROWSER'S downloaded files window/option.

Expected:

Adobe Acrobat Reader DC launches successfully and end-user able to scroll/read.

Result:

Adobe Acrobat Reader DC launches sucessfully and loads PDF.  A few seconds later the "Sign-in" window appears prompting user for credentials.  This "Sign-in" window CANNOT be dismissed using the red X in window frame nor can one scroll the main window with PDF loaded.

 

NOTE: Reboot of system DOES NOT resolve issue.

 

WORK AROUND:

Launch Adobe Acrobat Reader DC application directly -- not via browser downloads or double-clicking PDF. 

Use the applications File->Open menu to load a PDF. 

When "Sign-in" window appears, dismiss using the red X in window frame. 

 

From this point forward, the application will not present "Sign-in" window if launched from browser or double-clicking PDF.

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Adobe Community Professional ,
Jan 14, 2020

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Hi,

 

In Adobe Reder, edit, preferences, Accessibility, see if by unchecking some of the options at the bottom of that section helps.

 

Also , the following solution applies to MS Windows but I think you can use it as a rederence to edit the .plists:

 

https://community.adobe.com/t5/enterprise-teams/disable-signin-sign-out-adobe-acrobat-dc/td-p/776913... 

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New Here ,
Sep 08, 2020

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There is no "red X in the Window frame". I am looking for an alternative to DC Pro and Acrobat. This is a pain in the butt.

stevenc53253194_0-1599572147395.png

 

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Adobe Community Professional ,
Sep 08, 2020

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Not sure if you're actually posting an inquiry.  And In your screenshot there is MS Word also without a red "X", so I don't know what is this complaining about.

 

Did you mean that when you click on the "X" to close that Acrobat Sign-In window it doesn't do anything or did you actually hover the mouse pointer over it and it doesn't turn red when you do this?

 

Looks like you're using MS Windows 10. 

 

So maybe you'll need to refresh the desktop theme or manage some preferences.

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New Here ,
Feb 18, 2021

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That work around doesn't work. Even opening the Adobe Acrobat Reader DC application directlyas per author's suggestion does not stop the sign-in window popping whereby. This renders all other functions described in the work around useless, ie you can not select the File->Open menu. The red cross does nothing.

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New Here ,
Sep 29, 2020

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I am unable to make it go away as the red X button on the left is unresponsive.  I don't want to sign in to Adobe every time I access a PDF file on my computer.  Is there anyway to disable this?

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New Here ,
Feb 09, 2021

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btw it is forcing me to sign in and I don't wanna sign in 

 

so what to do ??

 

it says sign in now only and no other option is given so I close the window and it also closes the software so neither can I access the files and neither can I open the software

 

this is so annoying to be honest 

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New Here ,
Feb 24, 2021

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Hi I just want to point that this information is wrong. Adobe does force sign-in. 

 

But there is a major bug where new Adobe accounts cannot reach the EULA, we have tried with two accounts that years old and they do not present a blank white screen after the login. However new, fully verified accounts always get presented with a blank white screen after inputting the credentials.

 

This means that those users cannot use Adobe Professional in any way, because the Red X closes the sign in prompt window and the application is designed to not launch unless the entire Sign In process has been completed. 

 

It is Adobe's problem to fix, and the ability to disable the Sign In prompt in it's totality before ever launching the application is must requirement for customers. Please pass the concerns here up to the management chain for an official response.

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Community Beginner ,
Dec 10, 2020

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No, this does not help. Why should ANYONE be required to sign up for Creative Cloud? Cloud computing is one of the worst ideas we've ever seen, forcing users to give up control of their own data. Companies like Adobe that refuse to respect the privacy and data rights of their software users do not deserve our support. Private pdf files should be unencombered by a "sign in". The loss of this will result in millions of users abandoning Adobe - there are other options now.

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New Here ,
Mar 30, 2020

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Please help!: I'm on Mac 10.11.6. I recently created an Adobe account to use some feature Acrobat Reader said would be enabled if I signed in. So I created an account. Turned out whatever the feature I had searched for *could* be turned out BUT only for a monthly fee. So I didn't proceed. I signed in/created the account via Apple as that was an option and I didn't want to use FB or Google. NOW, every damn time I want to open one of the hundreds of simple PDFs I've created over the years I can't just double click on them (NOR does going to File > Open and selecting the file). The sign in pop-up still persists and there is no way out of it. There IS NO "red cross button" on the top left. How do I possibly turn off this incredibly annoying "feature"?  Thank you to anyone that can help. I am trying not to rant about how BigBrother intrusive this is.  Thank you. (Some other "solved" post on another site suggested navigating to Library > Adobe > SLStore and turning something off. I can find no such file/folder anywhere on my Mac.)

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Adobe Community Professional ,
Apr 22, 2020

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HI,

 

go to https://account.adobe.com to manage you account.

 

If you created an AdobeID your login is the primary email address that you used to associate it wit the AdobeID.

 

If you're able to login online, click on "View Plan Details". It will bring you to another landing page, check if there are any billing discrepancies. If you do see that you're getting charged for something that you didn't subscribed contact Adobe Customer Care directly.

 

In addtion,  scroll down all the way to the bottom of that page and see if you have more than one active computer device associated with this account.

 

If you see more than one active computer device, remove or deactivate and only leave active the computer device that you're currently using.

 

The other step is to go to Apple and see what subscriptions are associated with Acrobat or anything related to Adobe and deactivate from there.

 

 

To check if you have access to your document go here:

https://documentcloud.adobe.com/link/documents 

 

and follow this basic guidance: https://helpx.adobe.com/document-cloud/help/manage-files.html

 

 

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New Here ,
Sep 07, 2020

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Please help! I am getting bogged down with having to sign in with user name and id every time I open a pdf. Its my home computer so I hope I don't have to do this. THis requirement is brand new, I used to not have to do that with my Acrobat Reader DC (for last 2 years). I searched the help forum, and couldn't find anythign for a Microsoft surface pro tablet (if that makes a difference). Are there clear and easy instructions on this? I have version: 2020.012.20043.

Thank you very much!

 

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Adobe Community Professional ,
Sep 08, 2020

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Go to this link:

 

 

Click on "Manage Plans". In the next landing page, scroll down to the end of that page and see the section for active devices.

 

It ispossible that if you have more than one computing device (where you have used  your Acrobat subscription), you may have to deactivate or remove those devices and only leave active the computer device that you're currently using to sign in.

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New Here ,
Sep 09, 2020

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Thank you for the reply. I followed the link above and was able to deactivate one account, so I now have only one active account, but I am still having to sign in each time. It didn't solve the problem. Do you have any other ideas on how I can avoid having to sign in each time I open a pdf document?

 

Thank you for any help or insight.

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Adobe Community Professional ,
Sep 13, 2020

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The only observation that I can think of is if the documents that you're trying to access are shared documents? Or,  if you when you try repairing the Acrobat installation the problem goes away or not.

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New Here ,
Sep 27, 2020

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Hi, my wife has the same problem as discribed above. We started the registration for an Acrobat Reader Pro version a week ago, but then decided against the product and did not finish the purchase.

Now, Acrobat comes every hour or so with a pop up and demands that the purchase is finalized when my wife opens a new PDF that she wants to read! This completely block Acrobat. Everytime we then need to shut Acrobat down and restart it again. We have then peace for a few files, until the hassle starts again. How can we stop Acrobat from insiting that we buy Acrobat Pro that we don't need - and give these new experience will never consider again. We use 2013 Macbook Pro

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Adobe Community Professional ,
Oct 17, 2020

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Have you tried the Acrobat Cleanup and Repair Tool?

 

See if running this tool after uninstalling the product resolves the issue:

 

https://labs.adobe.com/downloads/acrobatcleaner.html

 

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New Here ,
Oct 19, 2020

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I am having the same issue with constantly having to sign-in just to view pdfs (both on browsers, saved on my computer and when I try and create a pdf that I am saving on my computer, not on the cloud)  This tool clearly is not to be used with Create Cloud Suite applications.  I use Adobe Acrobat DC.

 

I have done all recommended prompts but still have to sign in at least five times a day.

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Community Beginner ,
Nov 21, 2020

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How about, Adobe, you just fix the login problem? Every (be respectful here, Mack) "day" I'm logging in at least once a day AFTER I've logged in to my computer, for goodness' sakes. Just fix the problem, don't have me download "cleaners" or all this stuff, just fix the problem.

Thank you.

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Community Beginner ,
Nov 21, 2020

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Also - don't send me two emails about "you have a New Rank" and "you just earned a new badge!" 

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New Here ,
Sep 29, 2020

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It's happening to me as well and they are not shared documents.  Plus I downloaded them before I got Adobe.

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