In the last update (21.001.20135) the PDF documents hang when closing them in VDI and we have to end the process with the task manager but when you open one it happens again. Adobe is installed on Windows Server 2016 servers.
Thank you for reaching out.
An optional update has been released yesterday to fix some issues. Would request you try installing that: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.... and let us know if that resolves the issue.
Thanks for information, we will check this updates in the servers.
We have checked but we have a same problem with we do other action for send PDF to email, when you mark this option, Outlook opens, the PDF doesn´t attach and Acrobat it´s hangs.Last version:21.001.20138
Attach screenshoots. In VDI.
Was it working before?
If you have Acrobat Subscription you can reach out to our assisted support team. I assume there might be some configuration issue during the time of deployment since this virtual environment.
It has always worked correctly in VDI, you only have to have an Outlook installed, that simple. But since the update of February 9, it stopped going and with the new update of February 15 it hasn´t been solved.
Before I spent further time on this, would you help me with the following details.
Hello Tariq, I replie about same line with underline:
Thank you for sharing the information. Sadly this issue isn't reproducible at our end. I would request you to help us with the Process dump and Procmon logs. Following are the steps and Help document to check how to capture these logs. Once you collect the logs, please update to any Cloud Drive and share us with the link. You can private message me if you want to share the logs privately.