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PDFs opening in gibberish for some but not others

New Here ,
Nov 28, 2017

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I have a few users who cannot open certain pdfs with out it being gibberish, they can how ever open pdfs form other senders and the appear fine. I can open the pdfs that appear in gibberish for the user, and the pdf looks normal. I uninstalled and reinstalled Adobe reader and it worked for a little and now the user sees gibberish again. I am not sure what is changing in between that Adobe needs to keep being uninstalled.

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

Thanks,

Akanchha

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PDFs opening in gibberish for some but not others

New Here ,
Nov 28, 2017

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I have a few users who cannot open certain pdfs with out it being gibberish, they can how ever open pdfs form other senders and the appear fine. I can open the pdfs that appear in gibberish for the user, and the pdf looks normal. I uninstalled and reinstalled Adobe reader and it worked for a little and now the user sees gibberish again. I am not sure what is changing in between that Adobe needs to keep being uninstalled.

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

Thanks,

Akanchha

Topics

General troubleshooting

Views

10.9K

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Nov 28, 2017 0
New Here ,
Nov 28, 2017

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I'm having the same issue.  Please advise.

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Nov 28, 2017 0
New Here ,
Nov 28, 2017

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Same thing here since about one week

Fit with last update of Adobe I think!

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Nov 28, 2017 0
Adobe Employee ,
Dec 01, 2017

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Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

Thanks,

Akanchha

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Dec 01, 2017 1
New Here ,
Dec 15, 2017

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Akanchha,

One computer has trouble rending PDFs that use the Arial font.

Help->Check for updates resulted in a message that Reader DC was up to date.

I tried "Repair installation", no change in behavior

I tried downloading the update via the link you provided and installing it.  Still no change.

Similar to what others have reported.  This same pdf renders fine on other machines. 

On the machine having difficulty, it renders fine in Chrome, and the Windows pdf reader, but not in IE or Reader DC.

I am not sure if Chrome has its own renderer, but I am fairly sure IE uses an Adobe plug-in.

Any ideas?

Thanks.

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Dec 15, 2017 0
New Here ,
Mar 09, 2018

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This is not helping one of our installations.. we have had our IT company look into the problem.. they have contacted adobe on it and yet still the issue exists randomly on only ONE pc.

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Mar 09, 2018 0
Community Beginner ,
Jun 26, 2018

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This is still happening. I just got a message that adobe replaced Arial font with some random font I have never heard of. Adobe DC. All updates installed.

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Jun 26, 2018 0
Adobe Employee ,
Jun 27, 2018

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Hi there!

Sorry for the delayed response and inconvenience caused. Please navigate to Adobe Reader's Preferences from Edit>Preferences>Page Display, and under rendering, select "Use Local Fonts", Click OK and see if this brings any difference.

Make sure that the fonts are installed on the local machine. If you have Acrobat installed, run the Font Fixup from Preflight(Optimize PDF tool).

Is it specific to one PDF or with all the PDF files? Are you using freeware Adobe Reader or Acrobat and what is the version of Acrobat/Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Jun 27, 2018 1
New Here ,
May 08, 2020

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Hi Sri, the "use local fonts" option solve my problem of not showing Arial fonts in pdf documents, thanks!

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May 08, 2020 0
New Here ,
Dec 17, 2018

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Hello,

I am having the same problem. Software and preferences up-to-date. What can I do?

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Dec 17, 2018 0