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PDFs opening in Internet Explorer even with Adobe Plugin DISABLED

Community Beginner ,
Nov 28, 2017

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Hi Adobe,

I have Adobe Acrobat Reader DC version 18.009.20044.55097, and I am using IE 11 version 11.674.15063.0.  I have properly disabled the Adobe PDF Reader plugin within Internet Explorer, and PDFs are STILL opening inside of the browser. 

This happens on Windows 7 AND Windows 10.

Any tips?

pdf1.PNG

pdf2.PNG

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PDFs opening in Internet Explorer even with Adobe Plugin DISABLED

Community Beginner ,
Nov 28, 2017

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Hi Adobe,

I have Adobe Acrobat Reader DC version 18.009.20044.55097, and I am using IE 11 version 11.674.15063.0.  I have properly disabled the Adobe PDF Reader plugin within Internet Explorer, and PDFs are STILL opening inside of the browser. 

This happens on Windows 7 AND Windows 10.

Any tips?

pdf1.PNG

pdf2.PNG

Topics

General troubleshooting

Views

7.7K

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Adobe Employee ,
Dec 01, 2017

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Hello ThoR294

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above the PDF file is still opening in IE after disabling the plug-in/extension, Is that correct?

Please refer and try the steps from the following KB doc Cannot stop PDF's opening in Internet Explorer (IE)

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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Community Beginner ,
Dec 01, 2017

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Hi Anand,

We have already completed those steps, as you can see in the 2nd photo where the addin is disabled, and the option to enable/disable it is grayed out.  This is on a computer that is on a domain, where we have a GPO set to disable the addin.]

The only way we have been able to get it to work, is to delete the folder on the PC that contains the adobe PDF plugin for IE.

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Community Beginner ,
Dec 01, 2017

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also, forgot to answer, yes that is correct.

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Community Beginner ,
Dec 12, 2017

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Bump.

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Adobe Employee ,
Jan 02, 2018

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Hello Brandon,

Sorry for the delay in response to your query and apologize for the inconvenience caused. I am following up to check if the issue is resolved or not. If you still facing the issue after trying the above suggestions, will request you to contact the support team so that they can remote in if required and resolve the issue for you, contact support through Contact us | Adobe

Regards,

Anand Sri.

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Community Beginner ,
Jan 02, 2018

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Hi Anand,

No problem.  The issue is not resolved.  We are currently doing a workaround by renaming the activeX folder in C:\Program Files (x86)\Common Files\Adobe\Acrobat ... This disables the plugin temporarily till adobe is updated, then we have to do it again.

I tried calling adobe support but they will not support adobe reader itself, they said to post here.

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New Here ,
Nov 26, 2019

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HI ,

 

is it fixed now ?  we are using Adobe Acrobat Reader 18.9 and we disabled the Adobe plugin in IE 11 , still PDF files are opening in IE.

 

any permanent issue ?

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New Here ,
Nov 27, 2019

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Rename the plugin file, effectivly breaking the intagration when IE cant find the plugin. 

Disableing via GPO or manualy in the IE plugin interface dosnt work dispite what support here will say. 

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Community Beginner ,
Nov 27, 2019

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It's funny, that's exactly what I did. I renamed the file to Activex.old
and now it can't use the plug in so it works. Would be great to not have
to figure out some kind of workaround...

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Adobe Employee ,
Jan 02, 2018

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Brandon,

I have sent you a private message, please check your email inbox . Meanwhile, please refer to the following KB doc Troubleshoot viewing PDF files on the web and check the PDF display preferences in Preferences>internet and deselect Display PDF in Web Browser.

Regards,

Anand Sri.

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Community Beginner ,
Oct 22, 2019

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What would be really great is if instead of sending him a private message, you could post the solution publicly so that not every single person who has this issue has to go through this rigamarole.  This is beyond frustrating for me and my users.  I know this is way late, which actually makes me wonder why this issue hasn't been fixed ages ago.  I don't want to have to create another thread to get my own answer but if I have to that's what I'll do.

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New Here ,
Oct 22, 2019

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Adobe only knows canned responses, everything else is kept in the shadows. 

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