Skip to main content
F
Fred5E28
Participant
November 11, 2020
解決済み

Preview Adobe form in SAP is very slow since update to 2001320064

  • November 11, 2020
  • 返信数 3.
  • 13235 ビュー

After we updated the Adobe reader dc to 2001320064, it take about 20 second to get the Adobe form preview in SAP, normally it is came up instantly, we reversed to the old version, no such issue, so please help to fix this issue on the lastest verison, thank! 

このトピックへの返信は締め切られました。
解決に役立った回答 Amal.

Hi All

 

The optional update (ver. 20.13.20066) addressing this issue is now available (Windows Only). Please try to update the application to the new version available from the help menu > check for updates or you can manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Regards

Amal

返信数 3

Amal.
Community Manager
Amal.Community Manager解決！
Community Manager
November 24, 2020

Hi All

 

The optional update (ver. 20.13.20066) addressing this issue is now available (Windows Only). Please try to update the application to the new version available from the help menu > check for updates or you can manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Regards

Amal

F
Fred5E28作成者
Participant
November 24, 2020

Thank you Amal, it soloved the issue. 

P
Phips-
Participating Frequently
November 13, 2020

So here is a possible Workaround:

We had to disable "Protected Mode" for combatibility reasons in the past. We deployed this policy:

 

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bProtectedMode = 0

 

As soon as I switch 0 to 1, the PDF is loading in SAP as expected. I hope this helps someone else too!

T
TRESU IT
Participant
November 13, 2020

Thsi does indeed "solve" the performance problem.

However this leads to another known bug (ADC-4304271) which breaks the print functionality

 

Hoping "someone" is working on a permanent solution!

dalea72953627
dalea72953627
Participating Frequently
November 13, 2020

Actually, we've found that enabling protected mode at startup seems to makes it better, but then reintroduces the print bug again.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 12, 2020

Hi Fred,

 

Hope you are doing well and sorry for the trouble. As described, Preview Adobe form in SAP is very slow after the recent update.

 

Please try to reboot the computer once and see if that helps.

 

Please try to repair installation (Windows Only) and see if that helps. Go to Help > repair installation and reboot the computer once.

 

If it still doesn't work, Please try to turn off the protected mode for testing (Windows only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' , turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.
Note: Turning off the security may possess security risks, please turn on the security after testing.

 

You may also try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1and see if that makes any difference.

 

Regards

Amal

P
Phips-
Participating Frequently
November 12, 2020

Hi Adobe,

same problem here! We already tried the steps described in your post. Problem still persists.

Embedded PDF Viewer in InternetExplorer is working fine.

 

We found two workarounds:
* Downgrade (not secure!)

* Use Adobe Acrobat Reader 2020 "classic" (untested tool in productive environment...)

 

@Fred5E28 Where to you store your PDF files in SAP? We are using "Easy Archiv".

F
Fred5E28作成者
Participant
November 12, 2020

Sorry, I don't know where it is stored, need to check with my Basis team, I tried to print the Adobe form from SAP into my local PDF printer, it is fast as usual, is only slow when you preview in SAP. 

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices