Problem with Adobe Reader DC and SAP

[bliznii]

Similiar to known issue 3950975 - during viewing PDF files in SAP getting back is very slow, about 20 seconds.

Only one solution was to go back to Adobe Reader XI

Issue exists on computers with Win7 x64, IE 11. SAP Gui version: 7.40

Do anyone has solution what to confgure/what to do to get it working correctly in Adobe Reader DC?

[HEP IT]

Thanks I was able to downgrade to just adobe reader XI (We didn't need to uncheck any options) and it works like it used to. Acrobat XI was giving that open save pop up but Reader XI doesn't.

[Guest]

Hi all,

Disable the security mode is not a solution and downgrade the adobe to XI also is not a good option consider I have a 1000+ users.

Hopefully Adobe can come out with a good solution for this.

[AshuMittal]

Hi all,

We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.

If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

Please let me know if you still face any issues.

Thanks,

-ashu

[bliznii]

Yes, it solves this problem, thank you very much!

[AshuMittal]

Great, thanks for confirming bliznii​!

[dehaller]

Problem solved, thanks!

[fuwe]

Hi ashumittal,

please provide also the patch for the Classic track, this patch is only for the Continuous track!

Regards

FU

[AshuMittal]

Hello fuwe​

This problem does not apply to Classic and hence there was no Classic release. Can you please share the exact steps to reproduce the issue you are seeing on Classic?

Thanks,

-ashu

[kaid14984377]

Hi ashumittal,

we can repro the issue within the Classic track.

The error occurs in version : 15.006.30279, 15.006.30280

Exactly the same problem as described above

After rollback to 15.006.30244 everthing was working fine. No Performance leaks in this version.

[soumik011]

Hi kaid14984377,

We can see lag of around 15s while closing any file through SAP. We have installed Reader 15.006.30280 on  a Win10 machine. Is that the exact issue which you are facing? If not can you share with us the workflow and the environment details?

Regards

Soumik

[kaid14984377]

We are working in a RDS-Environment:

Windows 2008 R2 Server

Citrix XenApp 6.5

SAP GUI 7.40 Patch 11

Adobe Reader 15.006.30279 or 15.006.30280

Users starting SAP GUI as a Published Application within a Citrix XenApp Farm.

SAP GUI is published via Citrix Storefront.

Users start SAPGUI as expected. Adobe Reader is configured to be used “in-Place”.

After looking at a Invoice Document for example, which is nothing more than a PDF Document the closing of the SAPGUI Mask needs 20 second to close.

Work-a-round was the rollback to  15.006.30244 and closing needs less that 1 seconds.

Another work-a-round was to configure SAP GUI to open the PDF Documents out-bedded.

So disabling the in-place feature within SAP GUI.

[soumik011]

Thanks for sharing. We will try with the environment you suggested. Just out of curiosity do you have Acrobat installed on this machine too? If yes can you share with us the version?

[kaid14984377]

definitely NOT! Not Supported 😉

Only Adobe Reader is installed.

[soumik011]

Hi kaid14984377,

We have tested with our latest internal classic builds and the issue seems resolved now.

Can you share with us your email id so that we can send you the internal build for testing in your environment.

Regards

Soumik

[kaid14984377]

I request your indulgence, please post a temporary Download link.

[soumik011]

Hi,

We cannot share our internal builds in a public forum. Please drop me a mail at soudas@adobe.com and I will share with you the builds for testing.

Regards
Soumik

[happyrunner]

Hi!
In the middle on 2018 we had the same Problem in . After al long time of testing we got a solution form Adobe.

In 2019 our users were happy and had no problems...
But with Adobe Acrobat Reader DC 19.021.20049 the solved problem came back...
Is there someone else with the same Problem?

[a157F]

Using Version 2020.012.20048 and having the issue to even preview in SAP 7.40

[ninad_apsingekar]

I am on 20.013.20064 and having the issue with print preview in SAP GUI 7.40 PL 8. It is happening with any transactions that you can pull up attachments in. @Adobe please provide a solution.

[Meenakshi Negi]

Hey!

Thank you for reporting this.

Could you please provide more details about the issue as asked below?

- Are you using the Adobe Acrobat Pro DC or the Acrobat Reader DC?

- Please share the steps to reproduce the issue

- Share a sample file on which the issue occurs.

- Did the issue started occurring recently?

Thanks,

Meenakshi

[defaultbk1grpaqkpvi]

Hi, We have the problem that with the latest version of Adobe Reader DC 2020.013.20064 the PDF view in SAP takes 20-30 seconds to open. Protected mode is disabled. When i install the Version 2018.011.20063 it works normally. Is this a known problem?

[Fabrice5C75]

Hi, we also experience the same issue with Adobe Reader DC 2020.013.20064 and SAP Logon 7.50.
Opening/Previewing documents in SAP is very slow (20-30 sec too) and switching from document to document make SAP Logon to exit abnormally.

More than 100 users impacted...

[Fabrice5C75]

I confirm, after downgrading to version 2020.012.20048 everything is back to normal. We will see if next month update mess things up again...

[Gábor5FC9]

Hi,

Same issue with version 2020.013.20064. Very frustrating, the protected mode has been disabled, opening pdf from SAP GUI 7.40 is very-very slow, and it works only once, for second try it crashes, and usually gives an error, saying "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (103:103)"
Any solution for that?

thanks

Gabor

[Thomas5EF3]

Hi, same problem with SAPGUI 7.60 PL8. Since Adobe Reader DC 2020.013.20064 ist installed, it takes 10-20 seconds to show a PDF-preview inside the GUI. With Reader Version 2020.009.20063 installed, everything works fine.