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Unable to enter text in the (ADVANCED) SEARCH box

New Here ,
Apr 04, 2019

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I am using Adobe Acrobat Reader DC Version 2019.010.20098.  Starting yesterday, when I attempt to perform an advanced search in a local document library, the search box appears, but I can't enter text.  The cursor blinks, but when I attempt to enter text, nothing is displayed. 

When I try to perform a regular SEARCH (CNTL F), the search box is displayed, but the same problem occurs...nothing appears in the search box when I type.

I went into EDIT/PREFERENCES/SEARCH and selected PURGE CACHE CONTENTS, but the problem persists.

Thanks!

Suzanne

Hello Suzannes,

I am sorry for the trouble you had while using the Advanced search option in Adobe Reader, please reboot the machine once and reset the preferences of Adobe Reader.

To reset the preferences, please refer to the article How to reset Acrobat Preference settings to def... | Adobe Community

Reboot the machine after resetting the preferences and try the Advanced search.

Are you experiencing this issue with all the PDF files or with one specific PDF file?

If it is with all the PDF files, you may remove Adobe Reader once using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

If it is specific to one PDF file, is it possible to share the file with us so that we can test it at our end? Share the file by private message only How Do I Send  Private Message | Adobe Community

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Unable to enter text in the (ADVANCED) SEARCH box

New Here ,
Apr 04, 2019

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I am using Adobe Acrobat Reader DC Version 2019.010.20098.  Starting yesterday, when I attempt to perform an advanced search in a local document library, the search box appears, but I can't enter text.  The cursor blinks, but when I attempt to enter text, nothing is displayed. 

When I try to perform a regular SEARCH (CNTL F), the search box is displayed, but the same problem occurs...nothing appears in the search box when I type.

I went into EDIT/PREFERENCES/SEARCH and selected PURGE CACHE CONTENTS, but the problem persists.

Thanks!

Suzanne

Hello Suzannes,

I am sorry for the trouble you had while using the Advanced search option in Adobe Reader, please reboot the machine once and reset the preferences of Adobe Reader.

To reset the preferences, please refer to the article How to reset Acrobat Preference settings to def... | Adobe Community

Reboot the machine after resetting the preferences and try the Advanced search.

Are you experiencing this issue with all the PDF files or with one specific PDF file?

If it is with all the PDF files, you may remove Adobe Reader once using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

If it is specific to one PDF file, is it possible to share the file with us so that we can test it at our end? Share the file by private message only How Do I Send  Private Message | Adobe Community

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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1.8K

Likes

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Adobe Employee ,
Apr 09, 2019

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Hello Suzannes,

I am sorry for the trouble you had while using the Advanced search option in Adobe Reader, please reboot the machine once and reset the preferences of Adobe Reader.

To reset the preferences, please refer to the article How to reset Acrobat Preference settings to def... | Adobe Community

Reboot the machine after resetting the preferences and try the Advanced search.

Are you experiencing this issue with all the PDF files or with one specific PDF file?

If it is with all the PDF files, you may remove Adobe Reader once using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

If it is specific to one PDF file, is it possible to share the file with us so that we can test it at our end? Share the file by private message only How Do I Send  Private Message | Adobe Community

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Community Beginner ,
Aug 01, 2019

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i had the same issue and tried the above steps but to no avail. i'm running the latest win 10 v1903 build 18362.267 and the latest acrobat reader DC build.

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Community Beginner ,
Aug 01, 2019

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this has worked for me:

locate Adobe Reader shortcut>right click>Properties>Compatibility>check the box Run this program in compatibility mode for>select Windows 7>Apply>OK

hope this helps.

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New Here ,
Sep 16, 2019

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That worked for me too. Reinstalled Adobe Reader. No change. Could not do advanced search. Ran with Windows 7 compatibiity. Worked perfectly. Hello Adobe .... anyone home? ... I have to get a product out of the door and your reader won't work with Advanced Search using the index unless you do a special historic setting. Not with my current small product nor with the major product of my main client that all of their users depend on. Hello ....

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New Here ,
Sep 16, 2019

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Version 2019.012.20036

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