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neilj66714376
New Participant
February 25, 2016
Question

Acrobat add-in disabled by Word 2016

  • February 25, 2016
  • 3 replies
  • 1002 views

I'm using Acrobat Pro DC with Word 2016 on a Windows 10 computer, all purchased new in October 2015. I have Acrobat as an add-in in Word so that I can click on a single button in Word to create the pdf. This has worked fine until recently when sometimes, and now always, each time I click this button, Windows shuts down and tells me that there is a problem with the add-in. It suggests I disable it and check for updates. When I do so and reinstall the problem recurs.

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3 replies

Inspiring
February 26, 2016

You can use the menu option in Word "Save as Acrobat PDF" or try another program that can open Word documents and covert them to PDFs. There are at least 2 office suite programs that can do this and they a licensed under the GPL.

Meenakshi Negi
Community Manager
Community Manager
February 26, 2016

Hi neilj66714376,

Please refer this KB doc for information: Office 2016 crashing with Acrobat DC or Acrobat PDFMaker

Regards,

Meenakshi

New Participant
February 25, 2016

I have exactly the same problem