Acrobat XI Pro closes after a few seconds

[mariec17384247]

My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

[YatharthS]

Hi mariec17384247

Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

Regards,

Yatharth

[gaionssi]

1. "Download Adobe Customization Wizard from this location."

Unfortunately, the location (https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=6014&fileID=6042) 

can't be reached.

Is there another location from which I can download the Adobe Customization Wizard?

[mariec17384247]

Please disregard this question I finally got chat support to help me.  They removed the SL folders so I would have to re-activate and everything seems to work

[Yatin · Accepted solution]

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

[johnr36626154]

Regarding the help page referenced just above. The article says to rename the files, but doesn't say what to use for the new name (what to rename it TO). I tried just clicking rename and pressing [Return] but that did not help. Please advise, J.Rock

[Guest]

Yes, they are totally inconsequent...

[daniel_mathiase57052886]

Does anyone have the answere?

I tried reaching out to adobe customer support, no help there.

[Thant5EEA]

yes,switch off the data and use it.

[defaultc7lts0x5ts2d]

NOT correct.  Useless.

[Larry98A6]

Hello. Anyone get this issue with Adobe Pro XI fixed yet? Mine just started acting up a couple months ago and now tired of it. Removed and installed again 2 times with no luck of fixing the issue.

As noted above rename to what the 3 files. Need help.

Thank you.