Adobe Acrobat DC "Unable to load Metafile"

Question

Hello Adobe Staff,What ports/exceptions/address need to be open to have the Adobe Acrobat DC Installer download the full version of Adobe Acrobat Standard DC?I am currently able to run this install off my company's network, but not on it. I need to know what to open up on our end.Thanks,Dan Dellumoddellumo@mjmc.com

AadeshSingh · Accepted Answer

Hi doubled0508,

You need to white list :-

Address	Ports
ccmdls.adobe.com		443
ims-na1.adobelogin.com	80	443
ims-na1-cc1.adobelogin.com	80	443
ims-prod06.adobelogin.com		443
adobeid-na1.services.adobe.com	80	443
na1r.services.adobe.com	80	443
prod-rel-ffc-ccm.oobesaas.adobe.com		443
prod-rel-ffc.oobesaas.adobe.com		443
lm.licenses.adobe.com	80	443
*.licenses.adobe.com	80	443
ccmdls.adobe.com	80	443
ccmdl.adobe.com	80
swupmf.adobe.com	80
swupdl.adobe.com	80
prod.acp.adobeoobe.com		443
interaction.adobe.com		443
activate.adobe.com		443
ams.adobe.com		443
*.oobesaas.adobe.com	80	443
helpx.adobe.com	80
kb2.adobe.com	80
static.photoshop.com	80

Run this cleaner tool to uninstalls any previous installer of Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then install Acrobat Standard DC.

Regards,
Aadesh

Anonymous · Answer

What if you are behind a corporate firewall and do not have permission to white list certain websites? Is there any way to download a full installer that doesn't need to download any more files during the installation process?

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