Adobe Acrobat XI Pro does not launch.

[keithh43250550]

Adobe Acrobat XI Pro does not launch.  When I try to open a file the curser just blinks and spins.  The process starts and stops in task manager every 2 seconds or so until the computer is restarted.  Acrobat previously worked without error.

[kglad]

reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

[keithh43250550]

I followed the path for windows 7:  Windows 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version] but there is no Preferences folder.  I can find it on other machines, but not this one.

[kglad]

suspend av/antimalware.

right click the exe > click 'run as administrator'

if that fails:

uninstall acrobat xi using the uninstaller.

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat xi

[keithh43250550]

This didn't work either, I ended up reimaging the machine.  Too many man hours.