Adobe Acrobat XI Pro does not launch.

Forum|Forum|9 years ago
September 13, 2016
1 reply
1194 views

Adobe Acrobat XI Pro does not launch. When I try to open a file the curser just blinks and spins. The process starts and stops in task manager every 2 seconds or so until the computer is restarted. Acrobat previously worked without error.

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kglad

Braniac

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

keithh43250550Author

New Participant

I followed the path for windows 7: Windows 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version] but there is no Preferences folder. I can find it on other machines, but not this one.

kglad

Braniac

suspend av/antimalware.

right click the exe > click 'run as administrator'

if that fails:

uninstall acrobat xi using the uninstaller.

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat xi

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