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sherryg96968505
Participant
June 17, 2016
Question

can't print to network printer after printing to adobe pdf

  • June 17, 2016
  • 1 reply
  • 690 views

After installing Acrobat XI Pro, I cannot print to my networked Brother laser printer. In Windows 10 Devices and Printers Control Panel, the networked printer is not shown and the Adobe PDF "printer" has become the default. When I try to Add printer, I can see the Brother printer on the network, but I cannot connect to it. If I uninstall the Adobe PDF "printer", I can connect to the networked Brother printer, but as soon as I try to print to a PDF, the Brother goes off my list of Devices and Printers and I cannot print to it. I also have a local HP printer which works fine.

I previously had Acrobat 9 and it worked fine.

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1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 17, 2016

Hi sherryg96968505 ,

Try to update drivers for Brother Printer from here - Support & Downloads | Brother

Click on Start button and then select Settings>Devices>Printers and Scanners>Turn off "Let Windows manage my default printer".

Let us know about the results.

Thank You!

Shivam

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