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S
Stewart Design
Inspiring
May 15, 2016
Answered

Comments invisible after latest upgrade - help?

  • May 15, 2016
  • 2 replies
  • 4989 views

(I'm moving this to its own thread since it's not exactly the same issue as one I replied to):

2 Mac users in our group are having "invisible" comments since upgrading to the latest version of Acrobat DC Pro (2015.016.20039). and Adobe Reader. You can see the comments in the comments bar, but you can't see them anywhere on the page. It'll jump to the spot where the comment should be, but won't show any markings on the PDF. Here's an example:

The same problem happens even after deleting all preferences:

Is anyone else having this comments issue after the latest upgrade? It will sometimes show comments bubbles, sometimes show insertion points, and almost never show strike thru. It is quirky and inconsistent.

We're using a WebDAV server to store our comments, if that's relevant. Both of us on OS X 10.11.4.

This topic has been closed for replies.
Correct answer AshuMittal9644438

I have the same issue other people explained in this forum. My comments are not visible after zoom in with trackpad. I also have another issue, my texts is get "strikethrough" when I choose "add note to replace".


Hi all,

We have released a patch today that fixes the issue about Comments disappearing on zoom-in/zoom-out. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-june-02-2016.html

Please give it a try and let us know.

Thanks,

-ashu

2 replies

M
munl90175696
New Participant
May 24, 2016

I am using reader dc on OS X 10.11 and having the exact same problem. Text comments just become invisible right after I finish typing them.

Nitish_kumar1
Adobe Employee
Nitish_kumar1
Adobe Employee
May 24, 2016

Hi,

There is some issue with Mac OSX (10.11.x) .

beginGestureWithEvent: and endGestureWithEvent:... | Apple Developer Forums

We are working on it with priority . Please wait for the coming update.

Thanks

Nitish

A
Adobedcliker
New Participant
May 27, 2016

I have the same issue other people explained in this forum. My comments are not visible after zoom in with trackpad. I also have another issue, my texts is get "strikethrough" when I choose "add note to replace".

S
Stewart DesignAuthor
Inspiring
May 15, 2016

I opened the same file in Reader DC, and the markups were still invisible. I then downloaded an old version of Reader XI and I am able to see the comments.

So it's definitely an issue with how this latest version of Acrobat Pro DC and Reader DC is handling comment visibility.

Anyone else having this problem or have another solution? My clunky workaround is to use Acrobat Pro DC to turn my PDFs into comments-enabled files, then open those same files in Adobe Reader XI in order to see the damn comments.

    Nitish_kumar1
    Adobe Employee
    Nitish_kumar1
    Adobe Employee
    May 16, 2016

    Hi Stewart,

    Are you able to see any comment on the doc ?

    Also please try to change the view mode "Fit one full page to window" using Menu bar and observe the behaviour

    From Screen shot it is clear that you are getting comment in comment list.

    Thanks

    Nitish

    I
    ian.brook
    Participating Frequently
    May 24, 2016

    Ian, that is exactly the same behavior I am experiencing. I still haven't had any resolution from Adobe on this issue. The tech I spoke to last week acknowledged the problem is an issue with pinch-zoom behavior when using the trackpad (it works as expected with the zoom buttons on the menu). My temporary workaround is to use Adobe Reader XI to see my comments-- it has no problem with pinch-zoom.


    Thanks Stewart, I guess as a temporary workaround I can use zoom on the menu bar and not the trackpad, which, as you say, is where the problem lies.

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