Participant

Answered

Editing in Acrobat auto creates Temp file on Hard Drive

Forum|Forum|9 years ago
May 11, 2016
4 replies
2130 views

As soon as I click the edit button on any PDF document, to add a watermark or set security passwords for example, a temp file is created on my Macintosh HD.

The file name is C/\temp\dump.txt

The text file only lists:

TABLE INFORMATION:

=====================

Total tables found : 0

The more editing I do, the more that information is repeated.

Why is this even showing up and how do I get rid of it. I constantly have to drag these to the Trash to get rid of them.

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hello Useplanb,

We have released a patch that fixes the Temp file creation bug. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

AshuMittal9644438Correct answer

Adobe Employee

Hello Useplanb,

We have released a patch that fixes the Temp file creation bug. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

U

UseplanbAuthor

Participant

Thanks for the assist on this. Any sanity saving help is a plus!

Bernd Alheit

Community Expert

This happens also on MS Windows systems.

Karl Heinz Kremer

Community Expert

Does the file at least go into the c:\temp directory on Windows?

Bernd Alheit

Community Expert

Yes, the c:\temp directory.

Karl Heinz Kremer

Community Expert

After a bit of sifting through bits and bytes, I found the stings that are reported (and the filename) in the TouchUp plug-in binary (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/TouchUp.acroplugin). I assume that something on your system is triggering this debug output (I've been running Acrobat on Macs for a long time, and I have never seen this).

I'll try to point somebody from the Acrobat support team to this thread, hopefully they will be able to tell you what you need to do in order to avoid these files.

U

UseplanbAuthor

Participant

I really appreciate the assistance.

Karl Heinz Kremer

Community Expert

I sent an email. I don't know how long it will take for somebody to check in.

Karl Heinz Kremer

Community Expert

This does not sound like normal behavior. Which version of Acrobat are you using? Where exactly do you find these files?

There is no drive "C:" on a Mac, so I assume this is something that was written for a Windows computer, and it's trying to save a debug file to "c:\temp\dump.txt". Do you have any 3rd part software installed in your copy of Acrobat (either a 3rd party plug-in, a custom stamp, or a custom script)?

U

UseplanbAuthor

Participant

It creates the file directly on the HD. Right next to the Applications, Library, System and Users folders.

I am running the latest version of Acrobat Pro DC 2015 and there is no 3rd party software installed with Acrobat.

So yeah, the drive C has me confused as well. I don't get why these files are even being created. I wish I could remember when it all started.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded