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emailed pdfs only have signatures. How to fix that?

Guest
May 23, 2016 May 23, 2016

When I send a PDF with Signatures from the Mobile App. My customers only get a blank form with signatures on it. How do I fix that?

TOPICS
Acrobat SDK and JavaScript
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Adobe Employee ,
May 25, 2016 May 25, 2016

Would you please try sending the attachment to your email and see if you have same problem?

Also what operating system you are using on your mobile device like Android,Windows,iOS ?

Thanks

Shivam

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Guest
May 25, 2016 May 25, 2016

Okay we use Android operating system on our tablets. And I have figured out

that if a customer tries to open their email on Apple product that they

only see the signatures. But if they open it on a Windows computer they can

view it.

Mark Kidder

Business Accounts Manager

J&J Exterminating

[ Personal information removed, admin]

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Adobe Employee ,
May 25, 2016 May 25, 2016

Hi Mark ,

I think they may be using non-adobe program ,I would suggest them to install Adobe Acrobat reader on the Apple devices and see if it works.

Thanks

Shivam

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Guest
May 25, 2016 May 25, 2016

It is our customers that are using Apple devices not us. So they can't see

the PDFs

Mark Kidder

Business Accounts Manager

J&J Exterminating

[PI, removed]

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Adobe Employee ,
May 25, 2016 May 25, 2016
LATEST

Hi Mark,

To drill down this issue. Is it possible to share the original document and the signed document with us?

Also, let us know if you aware which application your recipients are using to view the document and workflow, how do you sign the document?

I would like to test this behavior in-house.

Regards,

Tariq Dar.

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